Problems with STC Afaq DSL Shamil

May 21, 2009  |  Saudi Internet

Strange problems are happening with some STC AFAQ DSL Shamil servers. It used to happen on some websites depending on your IP address. But now there is a problem with all HTTP connections on some of STC servers. You can still ping but no HTTP access.

Check your IP address from your DSL modem admin page or simply visit this website (but since you are offline then this site will be useless). If your IP address is one of the following: 94.99.119.* / 94.99.22.* / 94.99.117.* (there are others but those are the ones that I confirmed) simply disconnect and reconnect and you will get a new IP address. I have confirmed that the following IP addresses work: 77.31.250.* / 77.30.90.* / 94.97.48.*.

STC as usual isn’t helping. How can you tell them that some of their proxy servers (I assume) are broken. Just keep those IP numbers in mind.

Related posts:

  1. STC AFAQ DSL Shamil modem passwords
  2. Google isn’t working for some STC subscribers (update: might be DNS)



359 Comments


  1. could you believe it i call them for 1mb connection and they give me 512
    and charged me 1mb they mention there will be no installation fee for SAR 300 .BUT THEY ARE CHARGING IT .
    i call them many times and very very bad service looks like they just want to get the hand in your pocket …
    so my advice is wait for another land line user don’t go for stc they will never listen or hear you …
    one of the worst companies in the internet business

    Well-loved. Like or Dislike: Thumb up 119 Thumb down 3

  2. u r right fayez
    they said no installation fee but they took 300 SR
    they r asshole

    Well-loved. Like or Dislike: Thumb up 55 Thumb down 0

    Bara Reply:

    hello dear brother i tried to port forward….but it always gives me and Vartiual machine nat error could you help me with that i have 2804 sagem F@st Stc

    Well-loved. Like or Dislike: Thumb up 8 Thumb down 2

  3. Very poor Service Afaq DSL Shamil

    Well-loved. Like or Dislike: Thumb up 42 Thumb down 5

    Mansor Reply:

    please can you provide me AFAQ_Shamil SMTP.

    Hot debate. What do you think? Thumb up 5 Thumb down 6

    aztec Reply:

    DEAR BROTHERS AND SISTERS…

    I DONT UNDERSTAND THIS COMPLICATED LINGO.. CAN SOMEONE PLZ EXPLAIN/SUGGEST ME IN SIMPLE WORDS WHAT I SHOULD PURCHASE IF I WANT INTERNET ON THE GO FOR MY MACBOOK PRO? TO BE MAINLY USED FOR SKYPE AND YOUTUBE? I DONT WANT BLURRY SLOW QUALITY VIDEO ON SKYPE. SO WHICH KIND OF USB MODEM SHOULD I PURCHASE WITH HOW MANY GB FOR UNLIMITED SKYPE USAGE?

    I TRIED LINKSYS BROADBAND FOR HOME INTERNET
    MOBILY WIMAX BROADBAND FOR HOME INTERNET

    BOTH HAD POOR WIFI CONNECTION. I HAD TO LITERALLY SIT NEXT THE BOX FOR A MEDIOCRE SPEED.

    SINCE I TRULY WANTED A WIRELESS SERVICE, I PURCHASED ZAIN USB MODEM WHICH OFFERED UNLIMITED NET WITH 7.2MBPS FOR SR399/MONTH. 3 DAYS INTO IT AND SO FAR I AM UNABLE TO OPEN SKYPE, YAHOO MESSENGER, YAHOO PAGE, GMAIL, YOUTUBE. BASICALLY NOTHING BUT A ZAIN PAGE OPENS UP.

    SIGNAL STRENGTH IS SHOWING TO BE VERY STRONG BUT NO NET DESPITE “CONNECTED”… NOW IN LESS THAN 10 DAYS, I AM BUYING YET ANOTHER SETUP IN HOPE FOR BETTER INTERNET.. HIGH SPEED AND BETTER VIDEO QUALITY (IF SKYPE STARTS THAT IS) …

    WHEN CONTACTED CUSTOMER ZAIN’S CUSTOMER CARE, THEY TOLD ME TO CHANGE MY BLACKBERRY HANDSET AND MACBOOK PRO WHICH I HAD RECENTLY PURCHASED. I DONT THINK SO———-!!!

    SO THE LAST ON THE LIST THAT I HAVENT TRIED YET IS STC– NOW CAN SOMEONE (STC USER) HONESTLY SUGGEST ME HOW THEIR SERVICE IS? ARE THEY SCUMS LIKE THE REST OR DO THEY DELIVER WHAT THEY PROMISE.. FAST INTERNET N ALL?

    I NEED THOSE USB MODEMS SO I CAN HAVE WIRELESS INTERNET WHERE EVER I GO (NOT THAT I GO ANYWHERE) BUT STILL THE FREEDOM TO MOVE AROUND WITH MY LAPTOP WITHIN MY CITY… TO USE PRIMARILY FOR SKYPE VIDEO CHATTING (HIGH QUALITY PLZ) AND TO WATCH YOUTUBE. (WITH ZAIN USB I COULDNT EVEN OPEN THE PAGE.. ) SIGH..

    HELP HELP HELP!..

    IF I DONT GET A GOOD INTERNET CONNECTION THEN I HAVE TO END UP USING MINIMUM SR500 DAILY FOR INTERNATIONAL CALLS. AND I HAVE DONE THAT FOR NEARLY 10 MONTHS. AM ALMOST BANKRUPT. (WELL NOT QUITE. BUT STILL I AM TIRED OF SPENDING MONEY ON CALLS WHEN OTHERS AROUND ME ARE USING SKYPE TO CALL AND SEE FOR FREE)

    SIGHHHHHHHHHHHHHHHHHHHHHH.

    Like or Dislike: Thumb up 2 Thumb down 2

    symple_guy2u Reply:

    Hidden due to low comment rating. Click here to see.

    Poorly-rated. Like or Dislike: Thumb up 1 Thumb down 7

  4. Hidden due to low comment rating. Click here to see.

    Poorly-rated. Like or Dislike: Thumb up 2 Thumb down 10

  5. Dear Ahmad, you should contact http://www.stc.com.sa for this.

    Hot debate. What do you think? Thumb up 10 Thumb down 9

  6. I purchased STC DSL Card from Internet. The payment was made on the same day. Its one week now and there is no username and password yet. I called 15 times and spoke to different agents who unfortunately cannot understand my problem. The worst Customer support and worst Service from the only telecom provider.

    Well-loved. Like or Dislike: Thumb up 26 Thumb down 1

    Faisal moin Reply:

    Well buddy if this is the case, i am not sure but try to visit STC office near Khalid bin Waleed and tell your problem there.

    Hot debate. What do you think? Thumb up 4 Thumb down 6

  7. Hi Guys

    I am using their service and it’s working just fine. I also have the package of Joud broadband and i am enjoying it! Make sure your lines are compatible before asking for the service and that should resolve the issue.

    Anyhow, anyone know the IP address of the STC Alshamal modem?

    Thanks

    Hot debate. What do you think? Thumb up 5 Thumb down 4

    Abdul Reply:

    Brother the ip address is
    192.168.1.1

    Hot debate. What do you think? Thumb up 9 Thumb down 6

    Farhan Reply:

    192.168.1.1 is a ip address of Afaq Shamel STC All Modem GATEWAY.

    Like or Dislike: Thumb up 0 Thumb down 0

  8. i’m living in jubail. i have called 907 last sept. 2. the agent told me that my appointment with technician will be on sept. 5. i’m glad someone called me but when i met the person he told me he’s only setting up dsl to the computer. he even asked me if there’s already a technician came. i told him nobody came yet. so the other day, i called 907 again to follow up my application and they told me on sept. 8 would be another appointment but it’s frustrating that nobody even called me that day. This morning, a technician called me and asking what’s the problem. i told him, ive got already a phone number but still no installation of wires / phones and setting up a dsl to my laptop… it’s very frustrating about STC’s services… its a week since my first call of application and until now i dont get any installation. i might go to mobily for there broadband connection this weekend… i will update you if they will connect my stc’s dsl…

    Well-loved. Like or Dislike: Thumb up 11 Thumb down 4

  9. All the above comments are absolutely correct. If you’re looking for the worst service ever, well you came to the right place. STC offers untimely service.. Burned your ears upon calling them. WAKE UP STC!

    Well-loved. Like or Dislike: Thumb up 11 Thumb down 1

    billgertz Reply:

    STC isnt bad at all. STC is better than any other ISP. STC is fast. you know why? Because every ISP here in the Kingdom gets connection from them or at least they are paying STC for the lines. Anyway, what sucks about STC is their customer service. it takes forever to get someone to pickup the phone and you are not sure if your need will be taken cared of.

    Well-loved. Like or Dislike: Thumb up 14 Thumb down 6

    Paul Reply:

    I agree completely. They could not give you precise answer. I am totally disappointed. Really.

    Well-loved. Like or Dislike: Thumb up 8 Thumb down 1

  10. Does anybody knows the correct user name and password to access the settings of the sagem modem model 006? Need to apply some wifi restrictions. Got all settings sent thru sms but nothing seems to work. Talked to 907 agent and followed all instructions and got the same result.
    Right now, anybody nearby can access the www thru my modem. It’s a PARTY down here… HELP!

    Like or Dislike: Thumb up 0 Thumb down 1

    Abdul Reply:

    hey thr….!!

    Tht might b the default username and password u mite b asking i gueess man….I dont kno wat username and passsword does STC use so all u have to do is contct STC ppl and ask thm ur modem configuration…or if u wan2 give a try jus reset ur modem and try the default username and password
    I.e
    user name : admin and password : admin

    Like or Dislike: Thumb up 2 Thumb down 3

    Tariq Reply:

    dear Abdul. STC is using for there Modem the following User name and password
    User name: Afaq_Shamel
    Password: Stccpe_2009
    Try it and solve the problem

    Well-loved. Like or Dislike: Thumb up 6 Thumb down 2

    badabingbadaboom Reply:

    192.168.1.1
    Afaq_Shamel
    Stccpe_2009

    Well-loved. Like or Dislike: Thumb up 13 Thumb down 2

  11. I am using stc, whenever i open different links the browser automaticly goes to a different link that is http://www.milwaukeetimelords.org/

    Come on what is that ? Does anybody know that is happening here???

    Like or Dislike: Thumb up 0 Thumb down 0

    badabingbadaboom Reply:

    sounds like you have spyware/adware
    use a known good spyware removal tool
    cheers

    Like or Dislike: Thumb up 0 Thumb down 0

  12. I dont kno wat u r talking about. I also use Stc-Afaq shameel.
    All i can help u is by giving u the default username and password for the modem

    Username: Afaq_shamel
    Password: stccpe_2007

    I found this out yesterday.

    Like or Dislike: Thumb up 3 Thumb down 3

  13. Just switched to Afaq Shameel and I always got this “looking up www.***.com” for a few seconds and finally the browser failed to load the page. This happens every few minutes. Any ideas? Or anybody with the same problem? Btw, I have done the DNS flushing both on my Windows machine and the Mac. Restarted the modem but after few moments the same thing happened again.

    Like or Dislike: Thumb up 3 Thumb down 0

    Abdullah Reply:

    I’m Having the same problem. I wish someone could help because STC’s procedure is always to rest the modem because they don’t know how to fix it. and I find my MacBook Pro especially cursed with this problem.

    Well-loved. Like or Dislike: Thumb up 4 Thumb down 0

    Sameer Reply:

    I have exactly the same problem. When connected two windows machine to Afaq Shamel, as soon as I wirelessly connect macbook pro to it, the DSL stops and I have to reset the modem for it to start again on the Windows machine. Don’t understand why it doesn’t work on a mac though. Any suggestions?

    Like or Dislike: Thumb up 1 Thumb down 3

    Osman Reply:

    Were able to solve this ? I have the exact same problem please help!
    Thanks

    Osman

    Like or Dislike: Thumb up 1 Thumb down 0

    Ada Reply:

    Hi Sameer, I’m facing similar issue. Were you able to solve the problem, if so kindly share the solution.
    Thanks.

    Like or Dislike: Thumb up 0 Thumb down 0

  14. Dear Sir,
    I have afaq Shamil DSL. My problem is that, whenever my telephone rings my dsl disconnects for 2-3 minutes. So, what is the solution for this problem.
    please reply me as soon as possible.

    Like or Dislike: Thumb up 0 Thumb down 1

    Khaled A. Reply:

    I would love to help, but I am not affiliated with STC. Your comments are appreciated and I suggest you call STC 907 phone support.

    Like or Dislike: Thumb up 3 Thumb down 3

    badabingbadaboom Reply:

    sounds like you have a problem with the dsl filter/splitter
    change it and buy a good one
    and please make sure u connect modem to where it says modem and phone means telephone and line means the actual line coming from outside…

    Like or Dislike: Thumb up 1 Thumb down 0

    M Suhail Reply:

    Alam, Iam not sure if your problem is solved. R U using a Cordless telephone at home? If yes, check the frequency of your cordless telephone and change the “channel” settings on your modem. This should solve the problem. If you are not using a cordless telephone the suggestion by badabingbadaboom should help.

    Like or Dislike: Thumb up 0 Thumb down 0

  15. I’have modem afaqe dsl shamil the ethernet lan is working,but theWLAN NOT WORKING.\r\nthe wireless network connection cannot to available wireless networks.
    Some wireless networks appear on the lis, exeot my wlan i canoot find it i made new sitting but stel not appear. please tell me what to do

    Like or Dislike: Thumb up 1 Thumb down 0

  16. I have Afaq shamel connection and my problem is I can not connect four computers with my modem where it has 4 ports. Ehternet ports 3 and four is not working.

    can anyone help me please

    Like or Dislike: Thumb up 1 Thumb down 0

    Faisal Waseem Reply:

    well dear try to enter into your modem and in port mapping disable the radio button as by default they have configured port 3&4 to work with IP TV. by disabling it all your four ports will work as normal….

    Well-loved. Like or Dislike: Thumb up 5 Thumb down 0

  17. I think a lot of people might be frustrated as i was in searching afaq shamel username and password for the modem

    Sagem – F@st 1201 (Sagem Firmware) admin admin
    Sagem – F@st 2404 (Sagem Firmware) admin admin
    Sagem – F@st 2504 (Sky Firmware) admin sky
    Sagem – F@st 2604 (JaWeb French Firmware) admin admin
    Sagem – F@st 3102 (Sagem Firmware) user user
    Sagem – FST 3202 (Livebox English Firmware) admin admin
    Sagem – FST 3202 (Livebox French Firmware) admin admin

    Im genius i found it through the company who made this modem ..lol

    Like or Dislike: Thumb up 1 Thumb down 1

    Khaled A. Reply:

    this is nice!
    I have to make a post about it!

    Like or Dislike: Thumb up 1 Thumb down 0

    Faisal Waseem Reply:

    appriciate your efforts but for STC new modem the username and pws is as follows,

    user: Afaq_Shamel
    pws: Stccpe_2009

    remember me in your prayers..:)

    Well-loved. Like or Dislike: Thumb up 5 Thumb down 0

    Saleem Reply:

    Thanks dear, I was searching for the past 1 weeks and I did it for me……………thanks a lot

    Like or Dislike: Thumb up 1 Thumb down 0

  18. @Faisal Waseem
    Exactly this is for stc modem 006
    Sagem – F@st user user – this is for status checking
    user: Afaq_Shamel – this is for configuration setting
    pws: Stccpe_2009

    Well-loved. Like or Dislike: Thumb up 4 Thumb down 0

    Mohammed Reply:

    Thanks, i have been searching this for the last 3 hours..

    Those stc retards gave me password as stccpe_2007 and username as Afaq_shamel which didn’t work asusual and it’s useless to call them aswell…

    Really really thanks..

    Currently working:
    user: Afaq_Shamel
    pws: Stccpe_2009

    Like or Dislike: Thumb up 3 Thumb down 0

  19. yes for stc DSL modem 006

    Like or Dislike: Thumb up 0 Thumb down 0

  20. afaq shamel modem ip address …
    192.168.1.1

    Like or Dislike: Thumb up 1 Thumb down 0

  21. Hi,

    How can I know if other people are using my Afaq DSL username and password

    Thanks
    Mohammed

    Like or Dislike: Thumb up 1 Thumb down 0

    Faisal Waseem Reply:

    well this username and password is for your Modem GUI. it is not for the wireless. more over you can put your own securities on the modem in order to prevent of being miss use by unknow users.

    Like or Dislike: Thumb up 0 Thumb down 0

    badabingbadaboom Reply:

    if you are talking about your stc username and password,,
    no one can use that but you
    the server simply wont allow it

    Like or Dislike: Thumb up 1 Thumb down 0

  22. hi everybody
    I found out that the problem I faced with my STC Afaq DSL Shamil was the results of bad wires connection on my home telecoms there fore I renew those wires by professional technicians who used fiber wires which improve speed & on going connect
    try it u well by satisfied
    regard
    SARI SHAGRAN

    Like or Dislike: Thumb up 0 Thumb down 0

    ashary Reply:

    can somebody please refer to me a technician or any lineman or telephone technician who can install fiber wires in my telephone/dsl line?

    thanks in advance.

    Like or Dislike: Thumb up 1 Thumb down 0

  23. anyone can help me how to change my security password because i accidentally gave my secret code when we installed the network to other PC..i thought it would not appear the code itself but to my surprise it was..please help..

    Like or Dislike: Thumb up 0 Thumb down 0

  24. How can I create WEP key in my dsl modem F@ST™ 2804STC connection to restrict external access.

    thx in advance

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    simply go to the page typing 192.168.1.1. go to wireless setting, enable your prefered encryption and passkey and your set to go on the web….. by the way inoder to enter the modem page use above mention username and password…

    Like or Dislike: Thumb up 0 Thumb down 0

    Khaled A. Reply:

    thanks Faisal for providing help for Sayed. This is the community helping each other!

    Thanks!

    Like or Dislike: Thumb up 1 Thumb down 0

  25. I have problem with STC Afaqshamel modem, it is without internet connection and when i used for as a network port to extend my network connection by taking lease line for internet connection without password it giving access to anyone who has the wireless (WiFi) facility….please help me out to guide on this issue…

    appreciated…
    Regards.

    Like or Dislike: Thumb up 0 Thumb down 0

  26. Well first of let me know which modem do u have. Like old modem or the new modem if it is the new one see my earlier post on this issue.

    Like or Dislike: Thumb up 0 Thumb down 0

  27. I create WEP key (WPA2 -PSK)in my dsl stc modem 006
    (Sagem – F@ST™ 2804STC) to restrict external access. but my other two laptop in same network not getting wirless conection pls help me to configure.

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    so when you configure your wireless encryption the same kee you have to enter in your laptops. i would advise using wpa-psk with tkip and use phaser/key of min 10 caracters. try it…

    Like or Dislike: Thumb up 0 Thumb down 0

  28. Sir,
    I have one problem with afaq dsl shamel modem No. 013, how many long of the wireless capacity, i cannot find more 5 meter in open place, what is the problem, any setting need for solve, pls help me,

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    well best way is to change wireless channel for your modem try channel # 6 as it is usually the strongest one or channel 13. normally in closed area like home it covers 20 to 30 meters and in open area should cover above 50 meter easily. give it a try and see

    Like or Dislike: Thumb up 0 Thumb down 0

  29. Mr. Faisal Waseem
    Thanks for u r advice, now it will be working betterthan before, thanks a lot.
    Also we are using LINKSYS N SERIEAS, also 4 mb, but only catch 2.6 MB, Why like that, modem need any setting for this problem, also wireless cannot catch the more than 10 meter, actually this problem with connection or our modem setting pls give me some advice,
    Thanks a lot for the advice, shukran

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    most of the areas Linksys is not campatible. try using other brands and see the results. same procedure is required for wireless issue try changing channels..

    Like or Dislike: Thumb up 0 Thumb down 0

  30. please tell me how to configure my wireless network, i’ve installed STC modem before one month and their technician came here and configured it and went without telling me how to do he just said call 907.

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    this is for status checking. Go on Web Page, type http://192.168.1.1 enter
    user: Afaq_Shamel
    pws: Stccpe_2009

    when you configure your wireless encryption the same kee you have to enter in your laptops. i would advise using wpa-psk with tkip and use phaser/key of min 10 caracters. try it…

    Like or Dislike: Thumb up 2 Thumb down 1

  31. Dear Khaled A.

    I found the following link configured inside the modem,

    http://devmgmt.stc.com.sa/cwmpWeb/CPEMgt

    I can see the user name also but cannot see the password *****
    It’s look like maintenance login details for STC agents, does any one know this password ???

    Best regards,

    Like or Dislike: Thumb up 0 Thumb down 0

  32. salam,
    i have an stc modem model 006. i cant find a way to configure my wireless settings because compared to other routers, this router address doesn’t have the basic…wan setting link in the router address.. so please help me on this..how do i change my wireless password from the router address 192.168.1.1. Because as i know it should be all there but the basic button or the wan setting button is not there. so please help me on this.thnx

    Like or Dislike: Thumb up 1 Thumb down 0

  33. Please help. My DSL Afaq Shamel internet connection is not working (again). I called 907 but they just keep on telling me that somebody will come to my place to fix the problem but to no avail. I’m already tired of the same answers that these agents are telling me whenever I call. I’m also planning to just disconnect/cancel my subscription but I also don’t know how and where I can do this. Please help..Thank you..

    Like or Dislike: Thumb up 1 Thumb down 0

    Faisal Reply:

    There is a STC branch near Khalid Bin, when you will take turn left and going towards sitten street, you will find on the left. They will fix your problem on urgent basis.

    Like or Dislike: Thumb up 0 Thumb down 0

  34. JazakAllah u khair every1 for all this article. This article is really helpful!

    Like or Dislike: Thumb up 0 Thumb down 0

  35. Has anyone been told that the reason for there shamil service to not work is due to having a Linksys Modem??? That is what i have been told from STC. I had Awalnet Prepaid before amd it was fine with my linksys modem. And if it is the modem (model:WAG200G) could a software update work? Or do i have to buy a new modem to get this service?

    Like or Dislike: Thumb up 0 Thumb down 0

  36. Salam Mr. Masood,
    No need to change ur modem on same modem u can still work jst need to be check ur setting bcos stc setting is different then the b4 what u was using.

    Like or Dislike: Thumb up 0 Thumb down 0

    M Suhail Reply:

    You had replied “Salam Mr. Masood,
    No need to change ur modem on same modem u can still work jst need to be check ur setting bcos stc setting is different then the b4 what u was using.”

    Mr Sameer, please let me know what are the settings that are to be changed on the linksys modem based on your post above. Regards, Suhail.

    Like or Dislike: Thumb up 0 Thumb down 0

  37. Mr. Suhail,

    Which ADSL ur using if ur using stc adsl with linksys modem then u have to check following setting:
    Encapsulation: RFC 2516 PPPoE
    Multiplexing: LLC
    QoS Type: UBR
    PCR: leave it blank
    SCR: leave it blank
    Autodetect: Enable
    DSL Modulation: Multimode
    User Name: As provide from stc
    Password: As provide from stc
    in the last option select time zone: Kuwait and Riyadh
    and save it

    Note: User name and password must be provide by stc by sms

    Thanks

    Like or Dislike: Thumb up 0 Thumb down 0

  38. Good Day..I would like to ask assistance if how i can change my security password (5-digits) of my internet connection..i will disconnect some of my friends who are connecting thru my modem..the modem is not working anymore if it is loaded with cables of the ethernet..
    Thanks to anybody who can help me..

    Like or Dislike: Thumb up 0 Thumb down 0

  39. i am using afaq-shamel and it’s working good, my problem is my wife gave me a new laptop from canada, i tried using it but when i was trying to connect it, it says “THE NETWORK AFAQSHAMEL REQUIRES A NETWORK KEY(ALSO CALLED A WEP KEY OR A WPA KEY) A NETWORK KEY HELPS PREVENT UNKNOWN INTRUDERS FROM CONNECTING TO THE NETWORK.” My question is where will i get the WEP key. i checked the net it says it’s written on the router but i tried but to no avail. Any have an idea about this? i tried to call 907 as usual losy service. I went to the stc office the guy can’t understand my problem. Please help me. THANK YOU.

    Like or Dislike: Thumb up 0 Thumb down 0

    jolie Reply:

    hi Jess, i guess the network key that is asking from you is the security password for you to be connected..do u have it.?

    Like or Dislike: Thumb up 1 Thumb down 1

    billgertz Reply:

    A network key is the same as your wireless password.
    you can retrieve your network key on other machines

    just go to that wireless connection properties on that other machine then go to the security tab. then there will be an option to show characters. then it will reveal it.

    Like or Dislike: Thumb up 1 Thumb down 0

  40. i have the STC fast internet with 4 mb speed and they always ask me for the username and password..i dont have 1.what should i do because my internet is always sking for this???

    Like or Dislike: Thumb up 0 Thumb down 0

    jolie Reply:

    what modem model do u have for that 4MB..if it’s model 006 then its username is Afaq_Shamel and password Stccpe_2009..try if it will be accepted

    Like or Dislike: Thumb up 2 Thumb down 0

  41. Sharik M Sayed Ali

    Dear Sir,
    I purchase the Modem AFAQ DSL Shamel 25/11/2009 until now not working dsl.The DSL telephone no is 02-6820043 and my Mobile no 0548589122.
    Please sent the technition as soon as possible

    Like or Dislike: Thumb up 1 Thumb down 0

  42. hi,

    i have been trin to set up my ps3 connection and i am getting wireless connection and connected as well. but when i do internet connection test it comes up with a msg as “the router in use may not support ip fragments. it may not play some of the games. please contact your router manufacturer”. btw i am using sagem fast 2804 stc.

    any help is much appreciated.

    Thanks

    Like or Dislike: Thumb up 0 Thumb down 0

    Babar Khan Reply:

    I have the same problem.I have not yet found the solution.I also have Sagem fast 2804 .It might be the router because my friend has the same connection as I do (STC 4mbps) but his router is different :Huawei HG520S.In his case the message”not support Ip fragments…” does NOT come.

    It also gives the SPEED on ps3 after passing NAT 2.The difference is apparent when he plays Fifa 10 online on ps3 with almost no lag while mine lags like hell.And both have 4mbps STC connections.How sad is that.

    I have looked all over the net but cannot find a solution.It irritates me as the reason I got 4mbps was so that I could play Fifa online smoothly.So if you have found any way to solve this please do let me know and ill try vice versa.

    Like or Dislike: Thumb up 0 Thumb down 0

    Mod Reply:

    hey did u find any solution..
    Coz I’m having the same modem and my connection is 8Mbps.. but evn my browsing speed is 0.3 to 0.7 sometimes

    pls do share if u got any solutions for this modem..
    since STC customer care is not at all helping in this.

    Thanks in Advancce

    Like or Dislike: Thumb up 0 Thumb down 0

  43. Hi all i have purchased new stc line with 4port my 2ports is working and other 2port is not the technician is asking 40 riyals to activate plz any can help me in activating the remaining port

    thanks and regards

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    Faisal Waseem Reply:

    go to your modem main page by typing 192.168.1.1
    user: Afaq_Shamel
    pws: Stccpe_2009

    in advance setting click on port mapping. uncheck button and save setting. all your ports will work normally..

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  44. jolie. it doesn’t work…the security password. thanks…anybody from the group knows the WEP key? i am using modem afaq dsl model -014

    Like or Dislike: Thumb up 0 Thumb down 0

    jolie Reply:

    jess, its because your afaq dsl model is different from mine.check the box of your modem sometimes they write it their the username and password with IP address..

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  45. how to log in the new replacement user name and password after I register the jood program upon I received the user name and the password true my mobile phone for up grading my connection. may you please let me know step by step the instruction. thanks

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  46. Why Afaq_Shamel connection with 4Mbps does not have internet browsing when you connect Desktop Pc to RJ45 (Ethernet port) but if I used wireless (WIFI) connection the internet browsing was fine..

    The DSL modem admin page displayed that my connection was 4Mbps but still if i have connected DESKTOP PC to AFAQ_SHAMEL model (((stc modem 006(Sagem – F@ST™ 2804STC))…

    Can anyone feedback a comment why it does not have browser when i used UTP cable cat 5e.. I assure that there is no RFI or EMI that block the signal also I check to the desktop PC it shows 4.6Mbps internet connection.

    The desktop Pc connected to the DSL model of STC has YM but no browser..

    Anyone Help.

    TY.

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    billgertz Reply:

    Make sure you plug the RJ 45 on ethernet port 1 since it is the only port active. the remaining ports are not..

    happy surfing. :)

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    if you have access to your modem main page go to port mapping and disable the button. all of your 4 ports will work fine…..

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  47. STC AFAQ SHAMEL EXPERIENCE.
    Day 1.Nov 15. I called 907 from our company gate to apply a STC 4mbps Afaq Shamil DSL line.
    The customer service is very friendly he take IQAMA no. and for a few minutes he gave me my phone number : 01499xxxx and he said within 72 hrs a STC technician will call me.
    Day 4. Nov 18, after 72 hrs of working time. no STC technician called me. I called 907 hotline to follow up my application, He again said to me that they have some technical problem in our area applied internet service will most probably fixed by next week.
    Day 14. Nov 29 I follow up again my application, again he said after the holiday(Eid) will surely installed my connection.
    Day 30. Dec 13. I received a txt message from Afaqshamel and said my Tel number is 01499xxxxx
    Username: xxxxxxxxxxxxx@4092afaqe2.comxxxxxxx
    Password : xxxxxxxx
    Day 32. Dec 15. Again I received a txt from STC date date of Installation andthe technician who will install my connection.
    Day 33 Dec 16. 7:30pm STC Technician came he check my phone line status from the STC box outside the gate. Then he gave me only the modem. He only check the dial tone of the line and finished. HE DID NOT INSTALLED THE CONNECTION LINE.
    Day 34.Dec 17 I go to batha buy telephone wire cable (200m) about 60 Riyal.
    Day 35. Dec 18. After installing wire cables, and phone checking I directly installed the fashness installation CD on my laptop. But no to avail, a very big problem after installing the STC software in my deck. An error occurred showing use only supplied cable in the unit. What seems to be the problem? The DSL line signal is blinking. It should be stable. No Internet connectivity signal in the modem. I acess to the the url address 192.168.1.1 for model 2006. I access the router using user-user username/psswrd only status checking but I cannot configure it. I call STC hotline 907 and followed voice instruction, they txt me the user/password and the configuration but again no to avail… This STC company sucks! Very poor service. To much expensive service cost. Until now I don’t have an Internet connection. Can somebody answer my question here?
    How can I synchronize my DSL signal to my router? And How I configure it by my self?

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    buddy instead of writing your Afaqshamel biography just say Help and really someone will be glad to assist you. any how try to connect your modem with ethernet cable supplied with the modem. type 192.168.1.1 on your browser, type user: Afaq_Shamel
    pws: Stccpe_2009 if it is modem 006.

    main page of modem will come configure your user & pws provided by STC through SMS. and thats it. if still there is problem provide me your Cell # and i will assist you on it…..

    Like or Dislike: Thumb up 1 Thumb down 0

    jolie Reply:

    You really have a big problem.It must be the STC that should install your connection at the very first start of your subscription.How could u connect the cable from the box outside and set-up the connection on your PC when u don’t know all the settings there, right?Lucky for me because the guy who installed my connection really came back after he check my box then set-up the connection on my laptop.But still, my connection got down already twice.Good for me because it was working fine up to now.

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    swastika Reply:

    there is a another technician for your dsl… you cannot make it work because the dsl tech guy must call to their central control to activate your username and password in their computer…

    Like or Dislike: Thumb up 0 Thumb down 0

    rafy Reply:

    please make sure your username and password(e2e) should check each letters and numbers one by one…

    Like or Dislike: Thumb up 0 Thumb down 0

    hashim Reply:

    i hav stc model 014 modem
    pls help me settings username and password

    Like or Dislike: Thumb up 1 Thumb down 0

  48. Afaq Shamel is having DNS failures recently. i’ve notice that skype is logging in, yahoo messenger is logging in but not the websites that i usually visit likef facebook and others are sites and keeps on getting error 404 or it takes sometime to pull them up. anyway, i searched for the solution and i found out that you can change the DNS server on your Afaq Shamel modem.

    Use this one as your primary DNS: 4.2.2.2
    and 8.8.8.8 as your secondary.

    anyhow,

    I want to know if portforwarding and Buying a static IP for residential accounts is possible for Afaw Shamel. Sad to say but, STC Tech support really sucks and most of the time they only have average knowledge about DSL.

    I hope someone here can answer my question.

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    well yes you can use portforwarding in afaqshamel modem. that doesnt mean you need static ip from them… and for your information they only provide to company account @ the cost of 1 IP = SR 100…. there is another way out. go to Dyndns.com and register an account with them. you will be able to ge free DDNS from there which you will configure on your modem. what it will do is every time your modem reconnects to internet it will asign new ip and that dynamic ip will update with your Dyndns Account. after that you can use portforwarding, remote desktop or what ever.
    now i will come to the irritating part…. one Afaqshamel Modem 006 there is a problem. when you configure the settings it works perfect but whenever it restart, DDNS doesnt work. i checked setting also to see if configration changed or missing but all ok in it. i tried with other (linksys, 3com) modem and it works gr8 only problem with stc modem. i called them alot for there help on it as i know this is a problem in there firmware but no one there that much technical who can understand my point. so give it a try on your modem and see what u find later.

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    billgertz Reply:

    i do not understand this area on the modem.

    Select the service name, and enter the server IP address and click “Save/Apply” to forward IP packets for this service to the specified server. NOTE: The “Internal Port End” cannot be changed. It is the same as “External Port End” normally and will be the same as the “Internal Port Start” or “External Port End” if either one is modified.
    Remaining number of entries that can be configured: 29

    Like or Dislike: Thumb up 0 Thumb down 0

    billgertz Reply:

    im getting

    Virtual Server Add Error
    Port Forwarding has already the same External port:[80-80]
    error on port forwarding for web server.

    Like or Dislike: Thumb up 1 Thumb down 0

    Faisal Waseem Reply:

    it seems that you r new to portforwarding issue. let me be very simple. portforwarding with the help of DDNS is a uniqe way to connect two or more then two different dynamic networks behind routers. like i use ip Camera at my home for monitoring from my office. portforward is a secure way to connect using different ports. for example i need to connect to my IP camera with DDNS, i will asign external port 3000 and 500 as internal port to connect from router to camera..
    technically “http://name.dyndns.org:3000″. not that i configured my ip Camera to listen on port 500 from internal network. also note that u cant not use port 80 as it is asigned for browsing..

    Like or Dislike: Thumb up 0 Thumb down 0

    aamer Reply:

    Hi Waseem,

    I have a DVR in LAN, and want to access it outside i.e on internet. I know that it can be done using port forwarding and my AfaqShamel does support it. I see it under Advanced settings -> Advance setup -> NAT -> port triggering -> Add

    now i dont understand what port numbers to add. moreover, dont i need to add the ip address of my DVR in these router settings?

    After all the required settings, what url should i use to access DVR on internet.

    Any kind of help will be appreciated.

    Thanks and regards
    aamer

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    Boopathi Reply:

    Dear friends,
    I think u guys are using version 006 sagem version adsl modem. in this modem there is a bug with Upnp feature. so just login the router and go to advanced setup in that click lan. in that there is one check box named Enbale Upnp. Just Uncheck that box and save and reboot modem. then the DSL works normally. try it and reply me………No need to buy any SIP………….

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  49. my message was deleted! ????

    Like or Dislike: Thumb up 0 Thumb down 1

    Faisal Waseem Reply:

    what message????????

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    aquaredman Reply:

    Faisal my friend u can call me 0566129341

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  50. required pw and user name for Afaq shamil model 001 and IP adress

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  51. Guys, is there anybody here who knows some software like Airsnare or Airmagnet. These are softwares for detecting intruders of your wireless internet connection. This is a big help to the subscribers because we don’t know that our connection is being steal by other people who are hackers of signals. Please let me know. I once asked computer shop near my place but they don’t have or they don’t know what i’m looking from them.

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    i would suggest you should increase your wireless security ruther then trying to get software to detect intruders. i would recommend WPA PSK with TKIP encryption. try it ….

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  52. STILL NO STC TECHNICIAN COMING.. I CALLED HIM MANY MANY TIMES BUT COMING…

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  53. thanks Faisal Waseem?can u provide me with instruction about my concern.Also i am thinking if doing this would be safe already because my colleague knows the IP address and the username & password. Anyway, i’ll try your suggestion but please help me how to do it..thanks much brother..?

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    this is for status checking. Go on Web Page, type http://192.168.1.1 enter
    user: Afaq_Shamel
    pws: Stccpe_2009

    Go to wireless, security, select network athication to WPA-PSK, Wpa sheared key of your choice min 10 cracters. select WPA encryption to TKIP….
    when you configure your wireless encryption the same key you have to enter in your laptops.

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  54. Hi All,

    I have a Afaq Shamel DSL connection and was connecting through wireless LAN.It was working until by mistake I pressed on reset button on the modem.

    I tried enabling Access Point and changing my WPA key by logging on to http://192.168.1.1/. But my wireless is not working.However my LAN connection is working and even the WLAN LED is glowing.

    Can anyone please help me in resolving this?

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    try to reset again and see if the wireless is enable. configure the same key on laptop as the key configured on modem. also remove wireless connection setting from your laptop and create new….

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  55. Is there any STC people here? plz activate my line.. 014997597.. thank you so much!

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    send your request to care@stc.com.sa. they will help you out

    Like or Dislike: Thumb up 0 Thumb down 0

  56. Cheap ass modems from STC. it takes hell of time just to wait for the web interface.

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  57. Dear Brother I m having a problem with Afaq Shamel i tooked a link of 4 Mb and i was very much happy till 3 days and later on i got a problem when i m trying to check the speed i got a result of 248 KBPS per second out of 4 Mb and the uploading speed if 21 KBPS per second i have tried to call STC support team to look in to this matter but no reply if any one of you is having a direct number for STC where i can call and put up my problem.

    This is too much that i have a link of 4 Mb and getting not ever 25% of that link if this is a shared link then what the ratio of this link is it 1/4 or 1/8 or 1/16.

    As per the speed i m getting it shows that its been shared in 1/16 ratio which is too much they are simply cheating with us no matters if it is of 1/4 or 1/8 atleast i will get 512 KBPS with 1/8.

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    logon to your modem and see what is your connecting speed up stream and down stream. if u see it as 4096 as down and 400+ as up, them there is no problem with your dsl line. more over call 8002444455 for complaints…

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  58. I’ve had DSL Shamel 4mb installed on Dec.13 and it has been working well so far. Maybe the areas differ in service/performance, but I’m in Khobar and its been consistent in speed (between 3-4mb, sometimes even tops 4mb with Speedtest).

    The STC modem (made in Tunisia) is connected to a router (USR 5461) which is connects to 2 PCs and a wireless laptop. I use the wireless function of the router, NOT the STC wireless, so it works fine that way. You only have to input the routers security key to use the wireless connection, not STCs.

    So far its better than Mobily’s broadband, and Speedtest.net always shows good performance is consistent with a 4mb connection. However, downloads from file sharing sites (ie, Rapidshare, others) is slower than other sites. I think they are capping downloads from those sites to lessen congestion.

    I am thinking of going DSL Shamel Max which they say goes up to 20mb speed. But I have seen others from a few months ago saying it only gets up to 7mb speed. Dont know if its changed or improved since, but is anyone using the MAX service?

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  59. Salam Ahmed,

    I am also in Khobar, upgraded from 512 kbps (Afaq DSL) to 4 Mbps (Shamel), the speeds are so slow…..

    Yesterday the downstream connection speed was 3652, latter it was 3488 and today its 2240…..unbelievable.

    You are saying that you are getting 4 mbps speed (speedtest.net), of course you’ll get that speed if you test with STC. Test with some overseas server and then tell the speed :P

    One thing I can say is 512 kbps was better than this 4 mbps….

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  60. Dears,
    iam a customer of Afaq DSl Shamil.
    I had sent a request to change my connection from 256-4 mbps connection by calling the customer care.But they told me they will sent a username and pwd to my mobile..but i dint recive anything..i want to know
    1.if i will get the username and pwd what should i do with that?
    2.what is the easiest and exact procedure for changing the speed of STC connection?
    3.they are telling only 249SAR(including 30 riyal)for 4 mbps speed(as of 28-12-2009)….is it true?

    Please reply ….
    Anu

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  61. AoA to all
    Dear friends i have DSl connection and my modem is Afaq Shamel 006.

    and i have 512 connection and about speed m satisfied yani its good up to mark. but my question is

    Q: how can i change the default password of Afaq_Shamel user?
    is there any option to that?

    waiting for your response

    Thanks
    Rizwan

    Like or Dislike: Thumb up 0 Thumb down 0

    Faisal Waseem Reply:

    logon on to your modem, go to managment page. there you can change..

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  62. hi guys,
    me and my neighbour r sharing afaq shamel connection,
    my neighbour says its speed is 1 mbps but last few days i was gettin maximum download speed of 80 kbps which is low and today i am no more gettin than 40kbps download speed, what the hell is this, even if my neighbour is not using it,only me?then also… is there any kind of limitation of speed on modem… i think his modem was afaq shamel 014.

    pls help me or this is a problem from STC?

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  63. Thank u very much faisal i found in management => Access Control => Passwords

    Thanks

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  64. AoA I want to know another thing first thanks for quick response and my question is

    Q: how we can configure port forwarding in afaq dsl modem (006)

    i try to configure pre define rules but no success does anybody know about this?

    Thanks
    Rizwan

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  65. They say “STC-Life easier” its actually the other way round…….it should be “STC-Life Miserable”.
    The worst ever customer service in the area.
    I must say you can expect wrong bills, undue charges and pathetic customer support by STC, where 80% agents don’t simply understand what you are requesting for. Would you believe I requested Jood broad band service 4 MB and was promissed for installation in 2 days and its 26th day now and no one showed up yet and I have called 907 more than 50 times in these days, and their complaint office at 800444455 more than 4 times and every time i am told “Buqra inshAllah”…….So I guess we all should just enjoy the fruit of Saudization. Gone the days when professionals were taking care of STC.

    I wish they could know what does a customer mean…..

    Like or Dislike: Thumb up 1 Thumb down 1

  66. hi,
    i need to know how to the virtual server set up.. i want to add IP camera in our router and need to access it via internet.

    thanks

    Like or Dislike: Thumb up 0 Thumb down 0

    Rizwan Reply:

    AoA
    Dear m also setting up virtual server and my modem is afaq Shamel 006 but its looks there is a bug in firmware bcz always return same error
    “Virtual Server Add Error
    Port Forwarding has already the same External port:[80-80] ”

    procedure is simple but not working and i dont know what type of modem u r using can u share what is the exact error?

    Like or Dislike: Thumb up 1 Thumb down 0

  67. please help guys. I am trying to register at STC website. i entered the correct IQAMA ID# and AL-jawal mobile number so many times but still i didnt able to register. it keeps on telling me that my Iqama id# or mobile # not valid. why? what do u think guys is the problem?i’m thinking maybe because of my al-jawal mobile no..i just bought it from somebody. maybe its not registered number. if this the case, where can i go to register it. thank you so much to whoever can help me on this..God bless people..

    Like or Dislike: Thumb up 0 Thumb down 0

    asghar khan Reply:

    jolie are you crazy..stc not hear anything .stc do not take action on telpone calls and you trying on web portal.who on check the emails..no one check this…so dont try on this.

    Like or Dislike: Thumb up 0 Thumb down 1

  68. im using AFAQ SHAMIL 006 modem 4mb speed(SO SAID).now wat my internet disconnect afer every 10 min for last 3 weeks.i told and complaint more than 20 times but no answewr.only one time an unprofessional technician came and said all is ok no problem.then some one on 907 told you have no cat5 or cat6 cable.ok i will purchase this today but the net was working for last 3 months normally now wat problem it disconnect after every 10 min and i have subscription of 4mb.but my speed seems to be 56kb dialup.STC is very unprofessional in its service,the technician say we are responsible for only modem and no wires,but they should tell us wat kind of wire and where to buy and how to fix.
    MOBILY is coming up and rising with a high speed and soon it will teach STC what is left and wat is right.i hate stc service.

    Like or Dislike: Thumb up 0 Thumb down 0

  69. DEARS,

    CAn you advise me how to block the WAN users mac address, I AM using Sagem modem afaq shamel.

    we are waiting for you feedback..

    Like or Dislike: Thumb up 0 Thumb down 0

  70. pl advise the way to enter to a secuired wire less network

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  71. at last STC has removed the message for linksys and now they support linksys. This is the only modem if you have a problem you call 800 number and you get support for a dedicated call center for linksys gateways an router. Good job Linksys Cisco

    I bought the new WAG160N which is the real N with MIMO technology with speed up to 300 Mbps and wider range using multiple receive chains and channel bonding. Amazing product

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  72. from 2 months we are complaining of modem not working for 2 users speed is 512kbs as soon as possible give reply ptherwise we are not going to pay for jan if cut the line then———

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  73. hi guys , i am using Cisco Adsl Router 877 Series . i would like to know the dns address of Afaqe DSL connection can any one please provide me that what are the Dns. thanks.

    Like or Dislike: Thumb up 0 Thumb down 0

  74. I “upgraded” my 4mb DSL Shamel to 8mb, but somehow rather than getting that, I completely lost my connection. Cant even connect. This after inputting the new 8mb user name/pw. Spoke to 3 different people at STC and they didnt have a clue.

    I have a Sagem 006 modem and the green internet light is off. In the diagnostic tests, it says I do not have a valid IP address from the PPP server. I tried inputting some of the old IP numbers as a static IP, but nothing seems to work.

    Anyone have an idea?

    Like or Dislike: Thumb up 0 Thumb down 0

    swastika Reply:

    the “8M” in your username is not accepted by your modem, instead it ask you to input the integer (number value) of 8M, unlike the 4mb uses 4096 (1024 x 4). the 8192 for 8M is not accepted. so if i were you, use your old username and password (it grants you access only) because the 8mbps connection is controlled by the computer at the STC station and check it again with the http://www.speedtest.net. if you call the call center, they will tell you same old explanation…

    Like or Dislike: Thumb up 1 Thumb down 0

  75. Modem AFAQ DSL Shamel

    I have DSL 4mb with STC.(Internet Cafe with 10 Computers using though Hub). Now more than two weeks, Internet connection is OK, but Pages cannot open, down and up speed are slow for sometimes. Some times work properly? I Power off for more than 10 minutes and power on, Wan Ip changes and working properly. But after 20 minutes again I cannot open Pages. Why it happen like this, Any problem with SERVER?

    Like or Dislike: Thumb up 0 Thumb down 0

    swastika Reply:

    try to change the dial up method of your modem configuration from auto to On Demand… changes in wan ip address is normal because this ip address is needed so that your computer can access the internet. be sure you are using dhcp mode

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  76. i have a problem. i got a new OO6 afaq shamil DSL and i was working fine for 3 days only and now the internet green light went off!! what does that mean?? can i fix the problem by my own?

    Like or Dislike: Thumb up 0 Thumb down 0

    jolie Reply:

    me and my friend encountered before same problem with u..what we did was called 907 and told them the problem..STC will send u new username and password to reconfigure your connection.

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  77. im having STC Afaq DSL Shamil modem 006. 4mb speed im taken but it is showing only 572 kbps download. i call 907 they told reconfigure ur modem and put ur username & passowrd. pl. tell me how to reconfigure STC Afaq DSL Shamil modem 006.

    Like or Dislike: Thumb up 0 Thumb down 0

    mj Reply:

    Is your download speed 572 KB/s? Then it is good enough. Download speeds are measured in kilobytes per second. Goto speedtest.net, and check your speed. If it is near 4000kilobits/s, then it’s fine.

    4mbps = roughly 512kiloBYTE/s download speeds.

    572kbps will equal roughly 55kilobyte/s which is quite slow for a 4mbps connection.

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  78. anyone..please help me with predicament:
    I have been applying for STC DSL & that was last year until now I still don’t have an INTERNET & don’t have a telephone line. But when I inquired thru their 907 STC had already charged me with 3,300.00 Saudi Riyal.

    I went to the STC Office twice and twice they have told me to pay first before they cancel. Which means if they will not cancel my account will continously add up into which I have not using the telephone line.

    My question is:
    1.WHAT will happen to me if won’t be able to pay that bill?
    2.HOW can I be able to cancel that telephone account?

    How will I pay something that I haven’t yet consumed?
    I am an expat here in Saudi with a small salary…..Please help me …

    Like or Dislike: Thumb up 0 Thumb down 0

    jolie Reply:

    i guess there’s somebody who used your name or maybe they know your IQAMA #-this is their primary requirements in applying STC line..i guess you have to check it with the STC company esp the form that you supposed to be signed after they have connected you with STC line..prove to them that its not your signature at all..or as they say you can pay it in installment but be sure to suspend first the connection while u are paying the bill to make it stop then after apply for the cancellation..i hope my suggestion can help u

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  79. Hi,

    When ever i tried to register in STC.com.sa for individual registration for my land line phone, it fails saying that the mobile/STC phone is not under my name. So avoided my mobile number and gave only my STC land line number ( PS- my mobile number is mobily number … i dont know why STC doesnt take it …). it said your registration details are saved please call 907 for confirmation for the registration. I called 907, they said send an email to ecare@STC.com.sa. I sent an email on Jan 25th, but no response from them. Can some one help me on this ??? what should i do to register with STC online ??

    Thanks in Advance.

    Like or Dislike: Thumb up 0 Thumb down 0

  80. STC charged me for which I have not even used their services & as a matter of fact until now I am on the level of applying for their DSL connections.

    guys…what if I will not pay the bill with STC…
    What will be the consequences? I am about to have my vacation to my motherland this coming week. Will I be arrested in the airport & force me to pay ?

    Please enlighten me…tnx.

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  81. To Boboy,

    Ask a Saudi colleague at work or your company’s govt affairs dept to contact STC. Have all the details ready and any paperwork, bills that you may have. Or go to the STC office and ask to speak to the manager. I myself noticed that when asking for a service (DSL or phone line) that was not installed, they may charge you for it. But when giving them the facts, they should cancel the charges. They may be more intimidated by a Saudi client who calls them and complains than a foreigner. Hence I suggest to ask any Saudi you may know to help you out on this.

    Ahmed M.

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  82. Plz any body can help what will be the cost of 256kbps speed on afaq shamel monthly.
    initially they told us its free of cost for 2months then they charged subscription fees as 900 SR anyone can tell me how they are charging the amt for billing and what will be my next billing.

    thanks and regards
    muzammil ahmed

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  83. my internet speed 4mbps
    check my reselts

    Last Result:
    Download Speed: 1227 kbps (153.4 KB/sec transfer rate)
    Upload Speed: 15 kbps (1.9 KB/sec transfer rate)
    some times
    Last Result:
    Download Speed: 689 kbps (86.1 KB/sec transfer rate)
    Upload Speed: 13 kbps (1.6 KB/sec transfer

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  84. dear sir;

    I have a stc afaq dsl shamil connenction. last month i changed my internet speed on their site. same time i recieved user name and password wich i am using now. i need to know how can i get the new user name and password for next month use

    thank you in advance

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  85. actually i want to say afaq shamel is best service. I’m at 8mbps plan. Getting 900kbps on downloads at latency is 10~20ms. Its good for online games too. I love the service. My routes say downstream: 8191kbps upstream: 509kbps.

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  86. guys don’t subscribe for dsl max from site they’ll not give you 20mbps. They’ll set anything from 8 to 16. Get 20mbps by calling 906. And one thing more. If you are not getting full speed, download internet download manager. It’ll give full speed. My standard downloader windows one give only 100kbps download rate but using IDM I was getting 890kbps.

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  87. this is my 3rd mail…PLEASE HELP me…To Mr. Ahmed..thank you for your concern …I have already requested my colleague to accompany me to the STC branch but it was still the same scenario. the Saudi guy told my colleague the same: pay my bill.how can I get to resolve this without paying my bill which I have not even used ? to whom should I speak with? until now my account is accumulating….meaning the bill is adding up…please..please..help me…

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  88. To Boboy,

    Ask to speak to the branch manager or the highest official there. Also type a letter to the president of STC explaining your situation. And that the practice of refusing to do anything while the bill is accumulating despite your request to disengage the line is very bad business ethics (if not illegal) and will only hurt the reputation of STC. Also send a copy of that letter to Arab News and write a letter to them explaining your predicament. Shaming STC in the media will bring this to the attention of the highest officials and I know will embarass them, but may be a slow process unfortuantely. So make sure to first speak directly to the branch manager of STC. SOMEBODY there will realize sooner or later that they will look like idiots when it goes up to the highest levels and eventually will reverse their actions.

    Ahmed

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  89. Dear all,

    My DSL was disconnecting frequently and having 2MB speed, I was using Linksys N, I have called many time to STC but couldn’t solve the problem, then one of my friend told me who is working in STC to change the modem to STC modem 006, thats it… my problem is solved and it is working perfectly. Accually Linksys is no more compatible with DSL configuration… even if you call 907 the answering machine is also asking to replace Linksys to any other modem.
    I have tried and it works :)

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  90. Dear all
    I want to transfer my landline to my new accomodation…what should i do?please help me.

    Anu

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  91. Dear ANU

    You should go to subscriber office and ask for line transfer tnx..

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  92. you’re rigth mustafa linksys is not working in some areas because of the low bandwith

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  93. I purchased AFAQ SHAMEL 4mbps regular broadband last October 2009 for 249 S.A.R. monthly. Last month I have to pay 990 S.A.R., this is my bill from December 2009 to January 2010. They told me that I purchased JUD PLUS 399 S.A.R per month. Now If i really purchased JUD PLus for 399 riyal per month,why is it that i need to pay them 990 riyal for 2 months?
    Here’s the logic:
    JUD PLUS PER MONTH = 399 S.A.R.
    JUD PLUS FOR 2 MONTHS = 399 S.A.R * 2 months
    = 798 S.A.R

    I paid them 990 so 990 – 798 = 192 S.A.R
    Where did 192 riyal came from? 907 agent told me that SHAMEL JUD PLUS has a limited mobile call. it doesn’t make any sense…

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  94. Dear Sr before i m using 512 speed now i m useing 4GB
    but speed is same 512 how can i calld so manny time no use pls halp me ok thank you plssssssss

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  95. Hello guys,
    im currently using afaq wireless, its pretty good and service rarely goes down.
    But i want to change this because the ping i get is too high.
    i wanted to know that if i get Afaq Shamil 4 mbps then i will have to pay only 244 riyals per month? or will i have to pay 454 riyals per month?

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  96. And another thing we can use wlan in Afaq dsl shamil?

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  97. I HAVE A PROBLEM
    i cant open after rastart modem 30 minut ..any website worlds
    like google yahooo
    any one halp me

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    Dawood Reply:

    this used to happen to me…………
    there was something wrong in the settings……………cant remember what it was but if i did not use the net for like 10 mins it wudnt open any site and i had to restart my modem.
    Get ur settings chked by a professional either take it to their office or if you are in jeddah take it to their compound in Nuzlah.

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  98. Guys there is also Sahara Net.
    http://www.sahara.com
    Is it any good?

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  99. pleas in fom me SMTP server nuber STC modan DSL

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  100. كلمك سعودين ليش تلون السنتكم ؟؟؟؟

    الانصالات هذا مشكلتها احتكار الخطوط الثابتة ومع الهيئة الموجودة ما اتوقع راح يتغير شي

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  101. Why the port is not forwarding in AFAQshamel DSL modem 006? Can anyone help me forward the port. Thanks

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  102. Dear babu
    m also facing same problem but in my point of view only firmware problem i have open the topic related to this check it out
    http://forum.portforward.com/YaBB.cgi?num=1266273830

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    Faisal Waseem Reply:

    well count me in as i have this problem since i bought this modem.. what i feel is STC have some how did some changes on the firmware. this could be the only reason. if u could find orignal firmware of it, istall it and see. even i tried to find on the net but could get it. let me know if you find any thing more……

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  103. Dear sir,
    i have a STC wireless DSL router. i change my wireless router username and password.but i forgot that username and password.Now i want to login my wireless router.How to recover my wireless router username and password.so what i to do next.pls help me..

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  104. You can find Reset button on ur dsl router by pressing this all setting will be factory default after that u may need to reconfigure ur dsl router i.e Internet username & Password

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  105. Hello guys,
    im currently using afaq wireless, its pretty good and service rarely goes down.
    But i want to change this because the ping i get is too high.
    i wanted to know that if i get Afaq Shamil 4 mbps then i will have to pay only 244 riyals per month? or will i have to pay 454 riyals per month? guys please reply…………………

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  106. Why would it be 454? Its 244, at least thats what I was paying for 4mb. But 8mb is available now for 266, I switched to that. No point in 4mb if 8mb is only sr22 more.

    Ahmed M.

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  107. guys, STC sucks thats a fact but we don’t have to rely on the am currently using ITC services. in their explanation they somehow provide STC with access to internet. at least thats what they have on their web site. the service is called zoom wimax with 333 SR aprox. you’ll get a real 1MB with a download rate no less than 1MB n upload of around 512KBS..

    web is http://www.itc.net.sa i swear their the best in the gulf area but unfortunately limited coverage as the don’t rely on landlines. the also have ADSl cards but i won’t recommend it.

    this is a 512 ADSL user n password for whoever wants to try.

    ONLY IN KSA..
    USername: CWVS0VAM@512.ITC.NET.SA
    PASSWORD: 79470326

    TECH SUPPORT : 920025588

    ENJOY

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  108. I am an afaq shamel customer from May 2009. I dont know which model modem i have, there’s no mark or number on it. but i came to know its a Huwaei one.
    My problem is i cannot login to my modem configuration page. I want to change my WiFi password because everyone is using it. I’ve got one username and password from STC, its
    Username :xxxxx@2048.afaqe2e.com
    Password: xxxxx.
    I want to know where and when is this username used? what is the use of this username and password? When I type 192.168.1.1 and enter this username and the password, the page does not open.
    and i also tried
    Afaq_shamel
    Stccpe_2009 or Stccpe_2007
    but it does not login to my modem. do i have to type with casplock off or Afaq_Shamel as it is with initials capital? Please help me..!

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    addie Reply:

    TRY IT MAY B IT WORK

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  109. YAHHOOOO!!! I could login to my modem configuration page after 10 months for the first time, i changed my WiFi key. I chose WPA-PSK and TKIP, i was wondering if WPA2-PSK would give added security?
    A big thanks and a hug and a kiss “MMMMMUUUUAAAAHHHH” to everyone who helped me out…..
    Now I just want to know if we can change our modem login username and password, like mine is Afaq_shamel and stccpe_2007, can we change this as per our needs?
    [ PS: and for all those who cannot login, remember dont switch on capslock for the password, many people have written "s" capital for "stccpe", its not actually. and just the ''A" of Afaq_shamel is capital, all other letters are small ]

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  110. Thnx for u Reply M. Ahmad
    but on this page:
    http://www.stc.com.sa/cws/portal/en/individual/ind-internet/ind-int-start/ind-intr-str-intrntathome/ind-intr-str-intrhm-dslshm

    there are 2 fees:
    1.Monthly subscription fees for Afaq DSL Shamel(NEW)
    2.DSL subscription fees
    i thought we had to add these up…………….
    Thnx again for ur help :)

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    swastika Reply:

    how much is the initial payment for 8mbps afaq shamel??? i paid 730sr for initial payment for 1 month use – modem -300sr installation pay. the next month should be 266sr…

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  111. How can activate 4 port LAN

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  112. Hi,
    I already given application for my landline transfer 2 months ago..when i call stc office they are responding badly.replying next week next week.please help me to contact any technitian working there so i will get the afaq shammil dsl connection and landline soon.please inform me if anybody have technitians contact.
    Thank you
    Anu
    anuc.sukumar@gmail.com

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  113. Anybody can help me to set up security code to my Afaq Shamel Wifi network?

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  114. zubair kunju sharafudeen

    assalamu alaikum
    i am purchace dsl afaqeshamil(new conection)befor three weaks.but some times worke ,some times not worke.i will compleint 906.he was check my problem.after 30 mnt he told me modem off and on after worke.i am follow same messege.but after working not good ,,same problem..pls
    send me mecanic check modem…pls.my tel no;04 4211750.
    mob ;0502541403.

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  115. if i were you guys, apply now for 8mbps afaq shamel for 266sr.. BUT it will takes you almost 1 month and a half to install the line and a dsl modem. its very fast up to 14mbps during off peak. once the dsl technician (be sure its a FILIPINO GUY because he will explain you everything and also how to configure the modem) comes into your home, ask him to check first the attenuation and noise ratio of your connection from the STC Cabinet (located on streets)through his handheld gadjet.if ok, you will enjoy the fast connection. STC is making improvements now in their dsl services..s

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  116. for those who using the stc modem who cant access the login window of the modem… i found out the modem brand echolife was made by huawei – a very good brand… try the static ip address instead of dhcp..

    click –> network connections – right click local area connections–> click properties –> a new window appears click the name internet protocol (tcp/ip)and click properties button.. then input these number

    ip address 192.168.1.2
    subnet mask 255.255.255.0
    default gateway 192.169.1.1

    click OK

    open internet explorer and type this address

    http://192.168.1.1

    click enter and the modem login window appears…

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  117. correction!!!!!

    ip address 192.168.1.2
    subnet mask 255.255.255.0
    default gateway 192.168.1.1

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  118. Syed Farooq Ahmed

    I live in Faisalia Dist in Jeddah and had requested DSL Connection 1 year ago before 4 months STC called me and said they can connect Wireless Afaq Shamil,
    & i got the line connected.Last month they contacted again and said Now the DSL Land Line is ready to be connected and the line got connected. i am using this for my personal use at home not office. I am trying to disconnect the Wireless connection and each time i phone they insist that i should come to their office and give in writing to disconnect the line.When they connected wireless connectioni have not given a written request to STC nor for the DSL Land line how come i have to go to their office & Request for disconnection? i do not understand this requirement? and they have charged both for wireless as well as DSL landline? also the modem charges have been charged where as it is announced that free modem? When i discussed in the office our friends say it is not necessary to go to STC office only by the same telephone you can request for disconnecting the Wireless line? can some body help and tell the correct thing inorder to disconnect the wireless DSL Connection? Thanks in Advance.Regards Syed Farooq Ahmed. (Syed.farooq_1965@yahoo.com)

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  119. Hello Friends…can someone help me to get the SMTP of Afaq Shamil – as I cannot send e-mails out of my private domain from Outlook Express.

    e-mails are bouncing back with a message “relay access denied”.

    Thank you for your help.

    Best regards to one and all.

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    Younes Reply:

    Hi Javed,

    Did you find the solution, i have the same problem.

    Regards

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  120. Iam having broad jude ,modem 014,I did recovery of the lap top and pass word for wireless connection missed,original protective pass word forgotten, please give me the steps to recover my original wireless protective password,Thanks

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  121. muhamed haneefa athil

    my ; talipon ; 012785213
    warlase paswad i am forget

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  122. dear friends yesterday onwards i cant browse internet through my afaq shamel modem but in my modem all lights are green and i restart two times modem and also restore the settings but the same problem happen still…wht can i do any idea abt this problem

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  123. TECHNICAL SUPPORT ARABIC/ENGLISH NO FOR LINKSYS 8008445905

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  124. I subscribe to AFAQ Wireless and supplied by STC a HUAWEI e960 Router. The default admin password is also admin. I have changed the admin password long time ago and now want to access administrative settings on my router but cant provide the correct password. I know this model could be reseted to its default settings with the borwser command like MOBILY does, but NO ONE can say give the proper commandf to do it. Anyone can help? Please share your ideas, it might help me solve this problem. Thank you

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  125. Dear Sir,

    i have afaque DSL Shamil speed 2MB & want to upg

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  126. Dear Sir,

    i have afaque DSL Shamil speed 2MB & want to upgrade it upto 8MB. i m having problem to update it online, msg displaying ” 1. The address is same “. Could you please tell me how i can solve this problem.

    Thanks & Regards,
    Tariq

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  127. assalamo alayko to all the viewers… specially for those who share their knowledge for seeking and answering all program arise… by the way.. i have problem too..regarding wireless connection…how can i filter my router to choose whom i allow to access my internet. please help me…my model is afaq-shamel 006.

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  128. hi abou you can do it using MAC filering

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  129. Hi ZM.. thanks a lot for ur reply but i am still puzzle .. i cant really apply.. i try it.. but still .. can you refresh it to me.. how will i configure? i am waiting ur reply…

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  130. my net speed is very slow, ans i am trying my best to make compplain about it but failed due to procedure. so plz i streamly request check my dsl connection and fix it by tech,

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  131. can anybody had a list of new DNS servers for saudinet?

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    swastika Reply:

    try to check your modem if what dns it is using, or try these but no guarantee

    84.235.6.55
    84.235.6.54

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  132. any one can help me to filter my afaq_shamel 006,.. i need it because some of the friend of my friend relate the password i had given…

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  133. this problem is address to my brother swastika and those who have knowledge about this issue…

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    swastika Reply:

    i used model 007 modem and i find the modem ip filter or mac filter is not effective.try to change you password for wifi.

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  134. this day, my phone has a static or no dial tone sound and my modem is disconnected and reconnected again and again.. and i cant open my ym or yahoo website

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  135. @swastika its the same dns though. sometimes it has low speed and needed to reconnect to gain speed. stc has dns problem now that browser cant connect. hope they find solution for this issues as i manually input their dns server and suffer for their low latency and low download rate as my connection speaks 8mbps

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  136. thanks a lot swastika… i hop if ever yu find any solution please share to us… in fact ,, in other model can filter, i can choose whom ever i want to access although they know the password.

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  137. I have upgrade my DSL Speed from 2MB to 8MB and have received username ( @8M.afaqe2e.com ) & PW, I m trying to update it on this site http://192.168.1.1 but it is showing message “ rate should be number“ Can anybody tell me how I have to do?

    Thanks & Regards,
    Tariq

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    Ishtiaq Reply:

    Any solution for this problem?

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  138. Can anybody here have a step by step procedure in Setting up / Configuring STC Modem.

    Thank you

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  139. Tariq, reset your modem then use the cd of the Modem to set up and configure. Upon configuring / setting, there’s a portion that will ask your username and password. The problem is after you set up your modem using the cd, is how to set up and configure your modem using http://192.168.1.1

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    Tariq J Qureshi Reply:

    Dear Ydnar,

    i have reset my modem and tried to configure thru CD, modem is configured but its not connecting to Internet.

    Regards,

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  140. please help how to change my wireless secure password

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  141. i have stc mode 006/007 i want chang my pasword any body help me

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  142. I want to know user name and password of my modem 013 can any 1 help me plz!!!!!!!

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  143. i m using a new modem afag shamel 007
    but i cant turn off the wireless
    please help me

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  144. mr. mujtaba,, call to 907 and follow the instruction… they will gives you the username and password of your modem.
    hup you satisfy my opinion.

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  145. The great STC never fails at annoying its customers even thou they pay for their internet which never see,s to work properly.

    I called daily trying to get a hold of an agent to help me out, but it seems the line is always busy! Then when I email them about my problem I get the most simplistic response as if a five year old was replying to my email.

    Good luck to all who use this service “I mean it” awaiting a better service to arise ” which is really a dream”. Take care.

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  146. my dsl connection speed 8mb.but some time my conection speed 1mb,2mb show the speed meeter.some time work properly.some time sound very noise.plese help me

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    Ydnar Reply:

    Dear Sudhee,
    I have a 4mb connection before and upgraded it to 8MB. Before, I have the same problem as yours. I reset the modem by myself and tried some suggestions that I read on this column. After I tried some of it, the connection is fast and good. IF still there’s a problem, it’s much better if you can ask the help of STC technician. I recommend Filipino Technician because he will explain to you clearly how to configure or reset your modem not like other nationality that after installing your modem and connection, nothing will be the next.

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  147. Dear Tariq,
    Use your Username and Password that STC sent you thru SMS in configuring the modem using http://192.168.1.1 . I tried it at home. Configuring the STC Modem is not easy if you are not familiar with it but if the configuration succeed, you will have a good and fast connection. Try some suggestions that you can read in this column.

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  148. Since we are almost all Arabs .. Why do not write in Arabic ..

    In any case .. This is a translation mechanism from the website of Rank ..

    I would say that this problem I have explained to the staff of Communications three years ago .. Without that to me, One .. Sympathy with me and told me that there are only professionals who understand this problem and will solve .. I had been waiting a lot .. Tzerrt and because the company’s servers are hosted in the Kingdom and customers do not have access to it because of a problem for Conception Balchaml .. Has sent several letters to the directors of the company .. And to the Saudi Minister of Communications .. To no avail .. Finally, we lost a large number of customers .. But now it seems that the problem has ended .. ) After three years.

    ——————

    بما أننا كلنا تقريبا عرب .. لماذا لا نكتب بالعربية ..

    على كل حال .. هذه ترجمة آلية من موقع قوقل ..

    أقول إن هذه المشكلة شرحتها لموظفي شركة الاتصالات قبل ثلاث سنوات .. دون أن يفهمني أحد .. ومن تعاطف معي اخبرني ان هناك مختصين هم فقط من يفهم في هذه المشكلة وسيقومون بحلها .. وقد انتظرت كثيرا .. وتظررت بسبب أن سيرفرات الشركة مستضافة داخل المملكة والعملاء لا يستطيعون الوصول إليها بسبب مشكلة دنس الخاصة بالشامل .. وقد ارسلت عدة خطابات إلى مدراء في الشركة .. وإلى وزير الاتصالات السعودي .. دون فائدة .. واخيراً خسرنا عدد كبير من العملاء .. ولكن الآن يبدو ان المشكلة انتهت .. )بعد ثلاث سنوات .

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  149. they asshole i wanna shut down this company
    i tell for 1mb and he give me but after a week when i turn on my modem a light name (ADSL) flashing and no internet connection i check my bill he told me 616 SAR now what i do pay bill or not i think i pay but its very bad they are thief man

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  150. NOTHING IS FREE IN LIFE, THEY SAY ITS FREE MODEM BUT THEY HAVE A HIDDEN CHARGE TO IT. BETTER BUY A DLINK, LINSYS OR OTHER MODEMS AS THESE VENDORS HAVE A BETTER SUPPORT MECHANISM. I HEARD ITC IS PROVIDING ADSL SERVICES NOW AND THEY ARE REALLY GOOD.

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  151. Personal notes on STC. I’ve only been with them for about 6 months and so far quite impressed with my internet connection. Its been rock solid most of the time. This coming from Mobily wimax (2mb) which was not too bad during off-peak hours but usually slow in the evenings.

    I made the switch to STC simply out of curiosity to see if their 4mb service (about same price as Mobily’s 2mb) would be an improvement. Well it was a definite improvement and with none of the usual slowdowns at peak hours. I still kept my Mobily subscription just to be on the safe side in case I decide to change back.

    Then STC came out with the 8mb service which was priced only slightly more than the 4mb one. So I requested a change to that. When they sent me the new user name/pw and input it, I lost my connection. Called them back, but it was hell getting through in the day/evening hours. So I called them next day very early in the morning (5am) and easily got through. The support guy tried to reset my connection but it still didnt work. He then told me a technician would be over within 48 hours to have a look at it. Finally, the next day, a technician called and asked me to try my internet since they supposedly fixed it. Well it was finally fixed. I tried the speedtest and got a 7.2mb/sec speed with a 35ms ping. So I was quite happy with the result.

    Other than that, I think many peoples problems with their connections and inconsistency in performance has a lot to do with line quality in the buildings they are in. If the lines in place are good and recent, then you should have a fairly good, consistent connection.

    Now I have been on the 8mb service for about 5 months and it has only been disrupted once since which lasted a few hours. It is like hell to call STC support when a problem happens because their support numbers are overwhelmed in the day/evening. You can get through much easier in the wee hours of the morning.

    So far, despite these 2 slight interruptions in my service over a 6mo period, the connection has generally been rock solid both during peak and off peak hours. I dont doubt that many people are having trouble with STC or even nightmarish service, but I for one am quite happy. Am located in Khobar, but dont know if should matter or if STC’s service varies from one region to another.

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  152. RESOLVING LINKSYS WAG200 COMPATIBILITY ISSUES
    WITH STC ( HUWAEI MSAN’S)
    لشركة الاتصالات السعودية DSL برمجة
    (For STC, Saudi Telecom Company, ADSL Service ONLY)

    1. Open your web browser. Enter http://192.168.1.1 in the web browser’s Address field. Press Enter.
    1. قم بفتح متصفح الانترنت بعد التأكد من توصيل جهازك بشبكة و كتابة العنوان التالي http://192.168.1.1 مع الضغط على زر الإدخال.

    2. On the login screen, enter admin in lowercase letters in both the User name and
    Password fields (admin is the default user name and password). Click OK.
    2. سوف يطلب ادخال اسم المستخدم admin و كلمة المرور admin و الضغط على زر الإدخال.

    3. Download the latest WAG 200 firmware version 1.01.09 from the below link
    3. تحميل أحدث البرامج الثابتة من دون رابط.
    http://www.linksysbycisco.com/UK/en/support/WAG200G/download

    4. The Basic Setup screen appears. Enter the STC settings for the Encapsulation, Multiplexing, and Virtual Circuit (VPI and VCI) , DSL modulation fields.
    4. أدخل المعلومات التالية حسب المطلوب فى الخانات و إضغط على زر save .

    Encapsulation: RFC2516 PPPoE
    Multiplexing: LLC
    Autodetect: Disable
    Virtual Circuit: 0 VPI
    35 VCI
    DSL Modulation: T1.413 ( to be changed from Multimode to T1.413)
    4. Click Save Settings.

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  153. Good day All!

    I just got problem with my STC DSL Connection. I am trying to access the IP 192.168.1.1 but it is not accessible. It’s not opening either. Anyone can help about this issues? Is it possible that any of the users connected can change the IP address? Or the IP 192.168.1.1 is the default and cannot be changed?

    The hotline for STC was really sucks…the last time I called them I wait for 30 minutes to talk to an operator…and when I inquire about the problem, they cannot give me specific answer I need. =(

    Looking forward for assistance.

    Thanks a lot ^^,

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  154. I hope somebody here could help me. I have STC Afaq Shamel Modem model 007. I’m not using it anymore coz our location has no STC telephone boxes so my line cannot be transferred. Can i sell it to anybody who want it to buy? I already requested disconnection from STC company.
    I also would like to know if STC has wireless modem or any device that can be purchase from them that does not need any telephone line. Just like the wireless broadband of Mobily. I have mobily but the signal is not stable. I want to try STC if they have wireless modem. I need the one which 3 or more users can connect from that STC wireless modem.
    Please give me idea. Thanks.

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  155. For those who cant access the modem with 192.168.1.1, it would usually be a conflict with a router using that same IP. Changing the routers IP to 192.168.3.1 (for example) would solve that. At least this was my issue when I first began using the STC modem.

    As far as STC offering WiFi like Mobily, not sure if it would be any better. Wireless internet by nature is not as consistent or reliable as a wired connection.

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  156. Hi, i must say fantastic site you include, i stumbled across it in Bing. Does you get much traffic?

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  157. i have 2MB connection then i upgrade with new offer 4mb… its good and fast but unfortunatel after a week i notice that its geting slower and slower and i try also the SPEEDNET TEST but i was shocked.. because it is only up to 2.8 Mb… why???? why???? anybody can help me this big big issue??? Allah hu Akbar… i can not accept this…we are only 2 user of this connection.. one is thru wireless and one is wired….

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  158. I had SpeedTouch modem without any problem when I replaced it with AFaq Shamel 006 modem, I couldnt see any of my Network Storage Hard Drives. Please advice me

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  159. guys, i have STC afaq shamil package… my con speed is set to 4 Mbps from STC…. i am using speedtouch ST585 ADSL gateway… i am getting 1.47 Mbps on 1 port and 4 Mbps on another 2 ports… kindly help me out… why there is low speed on one port…speedtouch shows DSL con speed of 4.7 Mbps…….

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  160. Mohammed Ashraf

    how can i change my user name?

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  161. how’s stc now with new technician group?

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  162. I recently updated my speed from 512 to 4mb (upto 4m, as per them) now what does this mean ??

    first day downstream was 4096, next day it was 2224 other day 946kb/s and gradually reaching 321kb :O
    I never knew in STC’s terms *upto 4mb* means modem sync rate will vary between 0 to 4096kb on minute bases this is very lame.
    In actual ADSL terms *upto 4mb* means depending on the media usage and sharing my download speed can be degraded to 1mb but modem sync ratio should remain 4mb. it means ur speed is limited to 4mb you cant go beyond that BUT in STC’s case if you restart your modem every time you will get a different downstream but upstream never changes OMG!!!

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  163. hey any 1 from stc

    i am getting this info on DSL line…

    FEC Errors (Up/Down): 247 / 129.119
    CRC Errors (Up/Down): 247 / 19.374
    HEC Errors (Up/Down): 17.428 / 10.842

    it doesnt look normal to me can any 1 explain if my wiring is the culprit here ????

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  164. Sir i have big problem in my internet server.its everything is OK but after 2 min or 3 min net has disconnect.if i go Internet Service to Check: its showing Test Results
    Test Succeeded DSL
    Test Succeeded ATM
    Test Succeeded Ethernet
    Test Succeeded PPP
    Test Succeeded IP
    Test Succeeded Internet
    Enabled/OK Connectivity to Gateway
    Disabled/Not OK Connectivity to DNS Server 1
    Disabled/Not OK Connectivity to DNS Server 2

    and some time DSL also not found
    So plz sir find out my gotten problem

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    Qax Reply:

    @Mahabub

    dear, check your wiring from DP to your room termination this must be alot of cross talks, this is the main problem right now by which many many suffers, and they think its stc problem.. infact its not.
    and for disconnection you have to see whats disconnecting is it your wireless connection or DSL, for DSL check internal building wiring, for wireless check your signal strength.

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  165. I hav problem connecting 2 da internet…..i caled da stc bt no 1 came….STC(saudi top criminal)………….wen i open my browser it coms untitled n den som 404 error….does ny1 here knw hw 2 fix it

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  166. i want to change the username since i have upgrade my internet to 4gb, can anyone help me change the username in modem?

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  167. I TAKE AFAQ SHAMEL IPTV WITH DSL CONNECTION THROUGH FIBRE OPTIC.
    BUT I DON’T HAVE MODEM IP ADDRESS OR USER NAME OR PASSWORD.I CALL MANY TIME STC NOBODY HAVE ANY IDEA FOR IPTV SETTING.IT IS HUWAIE HG850 MODEM. PLEASE ANY BODY KNOW ABOUT SETTING FOR MODEM PLEASE POST IT

    TNX

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  168. Have you found solution???

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  169. I just purchased Afaq Shamel DSL modem #006…but its not working on windows 7. The cd of Fahees is not loading in windows 7….
    can anybody plz help me to give me compatbile software for windows 7 for this DSL modem #006..

    Thanks,

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    swastika Reply:

    for those of you who had experienced speed downgrade from 8 to to 2mbps or lower from your subscribed speed, just restart your modem, i found out that its the fault of stc servers, not your modem, using speedtest.net, try to get stc fast servers starting with ip address 94.xx.xx.xx or 2.xx.xx.xx. dont use the servers with 77.xx.xx.xx or the 88.xx.xx.xx your modem ip address changes once you restart your modem because stc uses dynamic ip(DHCP) system. sometimes their servers go haywire or being reset…

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  170. Assalamo Alaykom, anybody can help me.. my problem is I CAN NOT ACCESS TO MY MODEM SETTING..(192.168.1.1) every time I enter these it appears me this message: CONNECTION CLOSED BY REMOTER SERVER… please those who have knowledge about this kindly help me..

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  171. I am thinking about applying for Afaqshmel with a speed of 128kbps with monthly charges of 99SR + 20SR for the modem.

    My questions are these:

    - Are there any installation fees, activation charges, line charges, or access charges for getting this connection? I already have a phone line. I’m trying to avoid nasty surprises in the phone bill.

    - What is the difference between AFAQ DSL Shamel service and FTTH. 128kbps connection is costing the same on AFAQ Shamel and a new fibre optic service FTTH.

    http://www.stc.com.sa/cws/portal/en/individual/ind-alhatif/ind-alh-discover/ind-alh-disc-intathom/ind-alh-disc-intathom-dslshm

    and

    http://www.stc.com.sa/cws/portal/en/individual/ind-internet/ind-int-start/ind-intr-str-intrntathome/ind-intrnt-athome-ftth

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  172. YAH SAME THING HERE THE SPEED IS ONLY 512.MAXIMUM DOWNLOADING SPEED IS 200 KBS PER MIN AND UPLAODING IS 80 KBS PER MIN

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  173. Dear friends,
    I think u guys are using version 006 sagem version adsl modem. in this modem there is a bug with Upnp feature. so just login the router and go to advanced setup in that click lan. in that there is one check box named Enbale Upnp. Just Uncheck that box and save and reboot modem. then the DSL works normally. try it and reply me………

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  174. Dear friends,

    Can anyone tell me what will happen if I check ‘Enable QoS’ in my Afaq Shamel modem? Does they provide QoS for VoIP traffic like Skype, etc.?

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  175. http://portforward.com/ visit this site..

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  176. Hi friends.

    i am facing one big problem in afaq shamel,problem is when i browse the internet,is working and down like this but in the modem signal is green wht i do….

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  177. Thanks for the help, this was very useful. I am using Linksys WAG54G2. I just changed the DSL modulation. Thank you!!!

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  178. HYE THERE I JUST BOUGHT 8MB AFAQ DSL SHAMIL CONNECTION AND I M SHARING WITH 2 OF MY NEIGHBOURS I JUST WANA KNW IF I CAN DIVIDE SPEED ACCORDING TO ME LIKE GIVING 2 MB TO MY NEIGHBOURS AND REST TO ME

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  179. I am currently staying in a flat utilizing Afaq wireless. I have problems with the connection. Sometimes it’s off and sometimes it’s on. One more thing that bothers me is that lately my wireless connection indicates that I am connected to the internet but when I tried to open my browsers: mozilla and google i could not open them. I tried troubleshooting and i get a message telling me DNS is not responding. My torrents are all working fine, i can download some files but I could not connect to the webpages I’m trying to get through. Can any help me with this problem?

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  180. U can do that with link sys modems u can assign speed to every user using qos

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  181. hunh:@@@@@@ MTF Stc nd mobily and go also :@ fucking net in ksa not good all the net have manny manny problem don,t know wht i,m doing in ksa i cnnot work perfect with any internet:@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ i want to…………………..

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  182. What are the things exactly provided with a new Afaq Shamil DSL Modem??

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  183. I upgraded from DSL Shamel 8mb to XBand Jood 20mb. Did a speed test and am getting around 16.5mb down, 900kb up. Seems like real broadband finally arrived to the masses. Has anyone gotten the fibreoptic service yet with the 100mb speed? I see its on offer at the STC site.

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  184. I want to have password on my Dsl Afaq Shamel Sagem F@st 2804 006 so that my internet could not be catched by others through WiFi. I got username and password by calling stc. They send it, but when I inserted that on 192.168.1.1 than there comes 401 Unauthorized. Therefore, i want to know solution for that problem.

    Waiting for suggestion.

    Mansoor ahmed

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  185. hey qax stc dont know any thing i explain this.

    FEC Errors:FEC errors mean that interleaving is enabled on your line and that it is doing its job, basically an FEC error means that any bad/corrupted byes on your connection.

    CRC Errors:(Cyclic redundancy check):It means that the cyclic redundancy check of the file has failed. Meaning, the file is not an exact copy of the original, meaning a tcp packet has been corrupted during the transfer, meaning entire file/some files inside are unusable.

    HEC Errors :It means that there is a source of noise preventing data reaching to its destination.

    Doesnt necessarily mean that there is a line fault, just a noisy line.

    I hope you like this.

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    Qax Reply:

    Dear Khanz,

    I know what HEC/CRC/FEC mean..

    I solved my problem and like i was expecting earlier, it was not STCs problem but building’s internal cat3 wiring, I went to market and bought a 100mtr roll of cable and laid directly from DP to my home now i am getting constant 4096/467 with no service degradation. I will suggest every1 who are facing speed degradation problem to change the cable that is connecting your modem….And for modem Guys please buy any other modem from market NOT the one which you get for free from STC, its crap…

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  186. mansoor just rest your router and the use this

    Username:Afaq_shamel
    Password:stccpe_2007

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  187. mansoor just rest your router and then use this

    Username:Afaq_shamel
    Password:stccpe_2007

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  188. i have 4 mb speed from stc(username paass) but u chek speedt on http://www.sppedtest.net showing only 1 mb speeed plz tell about this problem also i m calling to stc but thats not solution that problem u = any one help me????

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  189. @shaka, your not getting the actual 2 mbps but you will get 1.80 – 1.99, that is ok because your house is very far from the STC server. but if you are getting the speed below 1 mbps like 0.8 or 0.9, well you have a problem with the speed and ask STC to fix it…

    Anyone who lives in riyadh, may i ask where to buy a blu-ray disc movies, what particular store should i go and buy? how much is the price per 1 movie?

    thank you…

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  190. Download it man, why are u having a broadband ????

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  191. thanks bro, i downloaded blu-ray ripped movies but they were only 720p quality, i want the 1080p quality blu-ray movie disc, i hope someone knows and tell me where to buy these blu-ray movies at olaya…

    today, jan 27, 2011, my dsl xband is very slow, i tried to call 906 STC but no one was answering my call… i think the flooding in jeddah had caused the slow down of internet in riyadh… correct me if im wrong. i find that mobily wireless is not affected…

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  192. STC just installed fiber optic cable in my neighborhood. Looks like I will switch to that very soon. 100mb/s @ sr499/mo.

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  193. I can not connect my laptop to my router(afaq shamel modem 006) via wireless connection.Ive already configured my wirless settings(Username and password)for the router.Are there any softwares needed to be installed in my pc?
    PLease help me with these problem, I do appreciate the time and effort in responding.
    Thanks.

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    Qax Reply:

    reconfigure your SSID setting on ur lappy, and it should not ask from you any username but only pass key that can be a long digit which means u have WEP 64/128 bit configured or WPA/PSK-TKIP/AES which means it must be some word. you dont need to install any software on ur lappy only need to refresh drivers of wifi. if you can access your modem by its username and password please disable the wifi interface and activate it again on dsl router, it might help, Like i said before STC routers are crap….

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  194. I have 4mb broadband joods on my home but the same modem 014 is still im using its working but i just 1mb signal, does anyone knows what to do, i tried to call stc but the username and password they are giving to me was for m3com.com.

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  195. I have 4mb broadband joods on my home but the same modem 014 is still im using its working but i just 1mb speed only, does anyone knows what to do, i tried to call stc but the username and password they are giving to me is for m3com.com so that i cannot configure my modem to 4mb speed

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    Qax Reply:

    Your Username is supposed to be something like xyz@4096.xyz.com.sa, if its not then u tell clearly to STC that u haven’t get any login that can connect you to 4mb Virtual circuit, otherwise its Local lead problem which is preventing you from having speed of 4mb.

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  196. the stc had restored the yahoo since yesterday, my speedtest reaches up to 44mbps, i wonder why the only youtube website still buffering even if my speed is fast enough??? is there a problem on youtube???

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  197. Jeddah got a massive flood this year too, many many corporates and companies lost their connectivity and major Hub of Saudi was down for sometime, we faced the same issue with yahoo n youtube here in eastern province, but over all it was okay, STC’s web browsing is somewhat slow if browse in normal days they have squeezed the bandwidth of port 8080 too much…

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  198. @Qax, thanks for the info.

    i am using huawei hg-532b (model 007) with TCP-MSS=1400 and MTU=0 and linksys wrt-160n with MTU=1364 which result to reduce the youtube buffering but i cannot play warrock online game… i need to increase the mtu to 1400 to 1440 in order to play but my youtube buffers… anyone knows what is the best or optimum MTU for linksys????

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    Qax Reply:

    Sawaz

    The MTU for DSL is normally 1492 thats reduced from 1500 which is normally used in ethernet networks. u can manually change it to 1492, so that the frame size can be increased and windowing will get better. and for youtube man it sux now days….maybe overloaded or not cached in STC’s web servers….

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  199. Hey Guys i want to change the Gateway 84.235.126.xx (Gives IP 188.xxx.xxx.xxx) to 84.235.124.xx (Give IP 77.xxx.xxx.xxx or 94.xxx.xxx.xxx) cuz the 126 one is for Jeddah and im far away from jeddah (Qassim) its Giving me ping around 80-100ms so i wanna Change it for low latency. btw they gave me 124 when the Gateway 126 (Last week) interrupted and now when they fixed it they gave it to me again :@

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    Qax Reply:

    Abodi,

    you can’t assign yourself static IP and gateway if you do that you will lose your L3 connectivity, because you dont know to what IP pool your address is NATed. you should again consult Afaq DSL’s technical team see if they can route 124.x to your location.

    thanks

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  200. u r right .the agent r asshole they really don’t understand about the fucking prob v have

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  201. CAN ANY BODY SUGGEST HOW TO SECURE OUR AFAQ SHAMEL DSL ACCOUNT.
    SINCE MY ACCOUNT IS NOT SECURED AND ANY BODY FROM MY FLAT CAN ACCESS MY ACCOUNE BI=T. I TRIED TO STC OFFICE UNDESTBUT THEY DID NOT UNDESTAND MY PROBLEM

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    swastika Reply:

    are you telling about the WIFI security? what model is your modem?

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  202. if ur modem model is 006 go to the router page (type 192.168.1.1 then enter..Username is Afaq_Shamel and the password is Stccpe_2009)..In that Click Wireless..in that click security…Choose Encryption Method wpa-psk..type the password whatever u want..min it should be 8 characters…then click save and apply..Thats all..

    if ur modem model is 007 go to the router page (type 192.168.1.1 then enter..Username is Afaq_Shamel and the password is Stccpe_2009)..In that Click LAN..in that select Encryption type wpa-psk..type the password..click submit..

    if ur modem model is different tellme the model..i ll tell u after that..

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  203. hi all
    i install the dsl with 4 mb.when he install it my speed is only 1.4 mb on speed test i call them but he saying your dsl is normal just replace your wire.i am also a networking man.so i solve the problem.and i want to share
    1:i go to router configuration and change MTU to 1488
    then i get 4 mb speed on speed test.but the downloading is low rate like a 50k/s
    then i serch for best dns and i found ultra dns.when i install it my system speed reach to 500k/s.now my internet working properly.

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  204. Afaq Shamel if you belong in malaz then i can give you some wireless secure keys wep and wpa …..because i broke them ….my email is baazigarkhall@gmail.com

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  205. 1 important thing in speedtest.net, your speed will only be reliable if your PING is below or equal to 50ms, more than that, its not a reliable speed you’re getting…

    for MTU, for smooth browsing, you need to change the MTU up to 1492, however, this MTU is not good for online gaming like warrock,gaming MTU is best at 1400-1440

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  206. swatiska your speed is 44 mb and you tube make buffering..oh funny….i have only 4 mb speed.you tube working very fast..10 min video buffering is completed on 2 min…and my downloading speed is upto 500kb/s

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  207. To All my Fellow Internet User, I’m posting this letter of mine hoping for someone can help me regarding MAC FILTERING…anybody can help me how to use these.. my modem is afaq_shamel, model 006., I am very much appreciating if someone can help me or even the other user… thanks

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  208. i have stc modem 014. i want change afaq2e plz help me plz i am in problem plz

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    Boopathi Reply:

    u can use this modem only for stc..If u want to use a strc.net.sa username in the modem, there is one software provided by STC named FAHEES…call the cust care(906) and tell them i need that software..u can get the soft from the technician and configure the modem through that software..then it will be ok..bcoz i cant able to upload here..thats around 300 mb…

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  209. Hi, I’m using 4MB DSL Broadband jood package from 15 January 2011. First month it was very good. STC Modem model 007.

    but now last 2weeks I’m facing the problem disconnection.

    speed is very good. but every five mint. it’s disconnect automatically and then again connect.

    I got help from STC 906, they 2 times activate my port.

    even change my password. One technician visit to my place

    but still I’m facing the problem.

    from my side, I checked speed touch modem also but same problem. I used this line for 4 pc’s. I connect 3com 8port network switch.
    even I removed network switch, and connect only my laptop to stc modem, but I’m facing the same problem. STC until now not provide me any solution. if any one know, plz help me. thanks.

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  210. Hello, I just checked the stc website and got confused. In Afaq DSL Service (not shamil), It says:
    8 mb internet cost 220 sr.
    16mb cost 220 sr.
    and 20 mb also costs 220 sr.
    So why are all the prices same?
    Is there something wrong?
    Anothr question is that is this internet unlimited or limited?
    PLEASE REPPLY I want to buy it….
    Use this email to reply: anasanas124@gmail.com

    Like or Dislike: Thumb up 0 Thumb down 0

    Boopathi Reply:

    stc advertising 8 mega upto 20 mega for same price…minimum speed they will give 8 mega..max they give 20 mega..in ur area they will check the signal strength..based on the signal strength they will give speed…but min they will give 8 mega.and its unlimited only..

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  211. Are there only broad band pakages or you could buy afaq dsl service with out any pakage?
    If u do, then are they unlimited?

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  212. Forget about ‘DSL Service’, it only shows the broadband rates separate from other charges which will be billed as well. DSL Shamil is better since everything is included in one package, one bill and is not any more expensive. 8mb DSL Shamil = 266sr. Even better package is XBand Jood which is 20mb speed @ 296sr which is what I am using.

    A note to the webmaster of this site, please fix this page, it has accumulated too much data that it takes a long time to load and often crashes my browsers (both firefox and IE). It would be better if it is sectioned off by pages (ie, page 1, 2, 3 etc) and would put less load onto your servers. Thanks.

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    Anas Reply:

    Yo, Forget ABOUT xBAND jOOD BECAUSE Now STC Offers Xband jood for 146 sr per month! But you need to subscribe for 6 months in order to get that discount.. So My suggestion goes to Lband Jood and X band joob Subscribed for 6 months!!! So I think You should subscribe for 6 months. You will get advantage only!! NO DOWN PAYMANET!!!!
    Here is the website of the offers:
    http://stc.com.sa/cws/portal/en/individual/ind-fixed-menu/ind-intr-str-intrhm-halfprice?favouritLang=en

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    aztec Reply:

    CAN ANYONE PLZ HELP ME OUT REGARDING USB MODEM FOR LAPTOP?

    I WAS INITIALLY USING MOBILY WIMAX FOR INTERNET AT HOME. SURFING THE NET WAS PAINFULLY SLOW. AND I COULDNT USE SKYPE AS IT GOT DISCONNECTED EVERY FEW MINUTES PLUS THE QUALITY OF THE VIDEO WAS SO BLURRY.

    I THEN SWITCHED TO ZAIN— GOT A USB MODEM WITH 7.2MBPS FOR WIRELESS INTERNET FOR MY LAPTOP. PURCHASED IT ON APRIL 24, 2011 AND ITS BEEN 2 DAYS, I CANT USE YAHOO MESSENGER, SKYPE, GMAIL, YAHOO PAGE. BASICALLY I CANT OPEN ANYTHING. YOUTUBE PAGE TAKES 20 MINUTES TO UPLOAD. ITS A NIGHTMARE. THE SHOCKING THING IS IT SHOWS THE SIGNAL STRENGTH TO BE VERY STRONG.

    I CALLED UP ZAIN CUSTOMER CENTER AND THEY TOLD ME TO CHANGE MY MACBOOK PRO LAPTOP!!!

    I WANT TO KNOW IF I CAN RETURN THIS ROTTEN USB TO THE ZAIN CENTER AND GET MY MONEY BACK. PLUS I WAS THINKING OF STC (AS ITS THE ONLY ONE LEFT THAT I HAVENT TRIED YET) I CAME TO THIS PAGE AND I AM GETTING MIXED REVIEWS.

    HELP ME– I NEED REALLY FAST NET. I SAW THIS 20MBPS QUICKNET USB MODEM. DOES IT REALLY CLAIM TO HAVE THAT SPEED?

    I USE SKYPE MOSTLY AND WANT VERY GOOD QUALITY VIDEO. ANY SUGGESTIONS WHAT I SHOULD OPT FOR? PLZ SOMEBODY REPLY AND HELP ME OUT—– I AM FRUSTRATED WITH THIS HORRIBLE NET SERVICE…

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  213. salam,
    i want static i.p can u tell me what is the procedure, how is cost?
    thanks

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    Boopathi Reply:

    u r asking about public static IP..if r a residential customer stc will not provide static ip..for that u should move to corporate or comercial segment..and i think STC will not provide static ip for the normal dsl connections…plz confirm with 906 guyz..

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    swastika Reply:

    the stc is using dynamic ip address (DHCP) for their dsl modem, once you turn off and on your modem, it change its ip address, you can check it using speedtest.net

    if you are asking LAN static ip… as if there are 10 computers connected to the modem using a hub/switch and maybe you dont want to share your internet LAN network to other computers besides the 10 computers.., yes it is possible, just disable DHCP and change it to static ip… but you need to manually place static ip address to each 10 computers, only that computers with static ip can connect to your internet LAN network… this is good in offices, schools or making business with your dsl…

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  214. if u want static ip, you need to disable the dhcp and change it to static ip. if you do this, you need to place a static ip to all the computers connected to the modem…

    about MAC filtering, its a feature of modem firewall. Model 007 is not good for MAC filtering, i recommend linksys wrt160n for this as your router. each computer has a unique MAC address e.g. 00:24:1D:93:17:EC(network card), its like car plate number. you may block or allow a computer from connecting your wifi or lan using its mac address…

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  215. im using x-band jood with up to 20 mbps speed… but im getting 9-13 mbps now or sometimes 16mbps only… anyone have the same problem???

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  216. It depends why u need a static ip, if ur want to access ur router and ur home network, then u can also go for something called dynamic dns and u can do everything u would do with a static ip. This feature is available with all linksys modems and the dyn dns feature is free for one yr with linksys modems

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  217. Swastikas I think it is do do with stc and modem too. Stc claims the speed they provide is upto 20mb and not it is 20 mb.

    Secondly I had a similar issue then changed my modem to very old 3com modem and I got better speeds. Then someone suggested to buy linksys wag320n gigabit dual band modem and I got better speeds and a stable performance.

    Again I suggest u reset ur existing modem and try it before u spend money to buy a new modem

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  218. modem 007 is made by huawei and the stc is using server from huawei, even the cabinet switches along the streets is made by huawei, the compatibility of using modem 007 is good than using speedtouch or linksys… maybe i live far from the server, thats why im getting low speed… unless otherwise the stc caps all the speed to 8 mbps…

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  219. @salah,

    the stc is using dynamic ip address (DHCP) for their dsl modem, once you turn off and on your modem, it change its ip address, you can check it using speedtest.net

    if you are asking LAN static ip… as if there are 10 computers connected to the modem using a hub/switch and maybe you dont want to share your internet LAN network to other computers besides the 10 computers.., yes it is possible, just disable DHCP and change it to static ip… but you need to manually place static ip address to each 10 computers, only that computers with static ip can connect to your internet LAN network… this is good in offices, schools or making business with your dsl…

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  220. I have a problem with my 014 Afaq Shamel modem. for 3 days now its not working. i called 906 but i recieved a never ending promotion instead of giving solutions on how i can re-activate my internet. can anyone help?

    Like or Dislike: Thumb up 0 Thumb down 0

    Boopathi Reply:

    which type of username u have..its ending with afaqe2e.com or stc.net.sa..if ur username is stc.net.sa then u should update ur modem firmware..

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  221. how ican understand about my afaq dsl shamel internet connection? that means my speed ,my plan and all??

    Like or Dislike: Thumb up 0 Thumb down 0

    Boopathi Reply:

    for that call 906 and get info from there..

    Like or Dislike: Thumb up 0 Thumb down 0

    tedi Reply:

    i use stc segam f@st 2804 1 year ago, i disconnect it. the modem is with me. I try to use it in india,with BSNL.I cannot work with it.will any body please help me to make usable. let me know weather i could use it for BSNL.
    regads

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  222. CAN ANYONE PLZ HELP ME OUT REGARDING USB MODEM FOR LAPTOP?

    I WAS INITIALLY USING MOBILY WIMAX FOR INTERNET AT HOME. SURFING THE NET WAS PAINFULLY SLOW. AND I COULDNT USE SKYPE AS IT GOT DISCONNECTED EVERY FEW MINUTES PLUS THE QUALITY OF THE VIDEO WAS SO BLURRY.

    I THEN SWITCHED TO ZAIN— GOT A USB MODEM WITH 7.2MBPS FOR WIRELESS INTERNET FOR MY LAPTOP. PURCHASED IT ON APRIL 24, 2011 AND ITS BEEN 2 DAYS, I CANT USE YAHOO MESSENGER, SKYPE, GMAIL, YAHOO PAGE. BASICALLY I CANT OPEN ANYTHING. YOUTUBE PAGE TAKES 20 MINUTES TO UPLOAD. ITS A NIGHTMARE. THE SHOCKING THING IS IT SHOWS THE SIGNAL STRENGTH TO BE VERY STRONG.

    I CALLED UP ZAIN CUSTOMER CENTER AND THEY TOLD ME TO CHANGE MY MACBOOK PRO LAPTOP!!!

    I WANT TO KNOW IF I CAN RETURN THIS ROTTEN USB TO THE ZAIN CENTER AND GET MY MONEY BACK. PLUS I WAS THINKING OF STC (AS ITS THE ONLY ONE LEFT THAT I HAVENT TRIED YET) I CAME TO THIS PAGE AND I AM GETTING MIXED REVIEWS.

    HELP ME– I NEED REALLY FAST NET. I SAW THIS 20MBPS QUICKNET USB MODEM. DOES IT REALLY CLAIM TO HAVE THAT SPEED?

    I USE SKYPE MOSTLY AND WANT VERY GOOD QUALITY VIDEO. ANY SUGGESTIONS WHAT I SHOULD OPT FOR? PLZ SOMEBODY REPLY AND HELP ME OUT—– I AM FRUSTRATED WITH THIS HORRIBLE NET SERVICE…

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  223. CAN ANYONE PLZ HELP ME OUT REGARDING USB MODEM FOR LAPTOP?

    SO I CAN USE MY NET ON THE GO? I WANT HIGH SPEED INTERNET FOR YOUTUBE AND SKYPE. I DONT WANT THE BLURRY QUALITY OF VIDEO THATI AM GETTING BY USING OTHER SERVICES. I TRIED LINKSYS, MOBILY WIMAX, AND NOW ZAIN USB MODEM WITH 7.2MBPS WHICH DOESNT WORK AT ALL. I WAS TOLD BY CUSTOMER CENTER TO CHANGE MY MACBOOK PRO 2010 MODEL. HE ALSO TOLD ME TO CHANGE MY BLACKBERRY HANDSET.

    I AM NOT CHANGING MY THINGS FOR A SR 400 RIYAL USB!!! PLZZZZZZZ SUGGEST ME SOMETHING THAT WORKS ON MY LAPTOP WITH SATISFACTORY RESULTS. I WAS THINKING OF BUYING ANOTHER USB MODEM THIS TIME FROM STC, SAW MIXED REVIEWS AND GOT CONFUSED AND WANNA KNOW IF QUICKNET 2OMBPS USB MODEM REALLY GOT THAT SPEED OR IS IT JUST A GIMMICK?

    I AM TIRED OF SPENDING MONEY ON THESE USELESS THINGS WHICH DONT WORK AS PROMISED. IN FACT THEY DONT WORK EVEN DECENTLY…

    I AM DESPERATE.

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  224. Dear Brother,

    You can try this 42mbps unlimited quick net package from STC for 350 SR/Month. STC connection is better than the other wi-fi or internet service provider simply bcoz all of them are just taking lines from STC.

    This is the website for it:

    http://www.stc.com.sa/cws/portal/en/individual/ind-internet/ind-int-start/ind-intr-str-intrntonmov/ind-intr-str-quicknet-segments/ind-intr-str-quicknet-prosegment

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  225. @aztec, regarding zain and mobily, they are good provider…but it depends on the reception in your area…in some areas they only provide 2G signal which won’t give you a high speed..
    Even if you try STC 42mbps…becuz if you feel your internet speed not reflecting on skype/yahoo msger/video chat..means some problem in internet streaming/provider signals.
    it never due to your pc…

    Suggestion, if you could buy STC landline(Al-Hatif) Broadband of 4mpbs which is far enough for your skype video chat/msn/yahoo video too.
    which is costing 100 SR/month.

    thanks,

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  226. @aztec,

    To apply for STC landline (Al-Hatif), just call 907, give your iqama details,,,your accomodation location (where STC telephone box number should be found and give to STC on phone)…

    Once it is noted by STC on phone, they will ask you to wait for 72 hours/or 3 days,,,so wait and they will call you to install at your home quickly…

    The ADSL modem charge is 220 SR (one time only) and monthly charge is 100 SR/month, unlimited download/upload/month…

    thanks,

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  227. I applied for Xband jood package(20mb)on 19/04/2011 but still i didnt get the connection.and i got my username & password by SMS from STC. I’m tired of calling to STC help desk. do you know what they are saying…??? in my district which is Al Zahra(Jeddah)doesn’t have facilities to provide 20mb DSL service…..:(

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  228. Dear All , I am Leave in the Area of Sharafiyah, i Would like to get DSL Line from STC . so what will be monthly charges for 4mb speed from stc. please provide me information thanks.

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  229. call 907 from your mobile/landline, to apply for 4mb or 1mb STC broadband anywhere in KSA, if 20mb service is not available in your area…then apply for 4mb or less mb (e.g. 1mb)/month.
    the charge for 4mb speed is 249 SR/month.

    thanks,

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  230. Hello dudes ,

    I recently had installed 4MB internet in my home. I don’t know how to change the password for that. Can any one please tell me how ?
    Email me : sendd2atif@hotmail.com

    Awaiting anyone’s response ..

    Thanks

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  231. my problem is login not stc modem

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  232. haris dis is my problem as well!
    seriously man! i applied for a 1 mb connection..dey msged me the login details and now when i login it gives me an error.
    is dis what they call “serving their customers”???!

    Like or Dislike: Thumb up 1 Thumb down 0

  233. hello everyone!…
    i just want to ask something if anybody knows that if i use the Afaq shamel modem 007 in philippines it will work or not..because i want to bring it and use in my country..

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  234. i have change my ip address or password plz email
    38376914@stc.net.sa
    password 8600

    muazimran

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  235. i have some problem my ip password and ip address so plz i change these two option so u help him and sent the new password or ip address thanks
    38376914@stc.net.sa
    password 8600

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  236. hiee everi1,..
    i haf a prblm wid my stc modem since 2 week its ntt workin.. thoug i can connct it but its nt connectin on mie mob” i haf tried many ways lik switchin on n off my modem stil dosent work can any1 help me plz”

    Like or Dislike: Thumb up 0 Thumb down 0

    Alex Reply:

    @sara
    jus col stc tech suport! dats wat i did an mi problem (same as urs) vos fixd!

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    asghar khan Reply:

    sara there is no problem on your modem problem is your mobile wifi your internet setting is on another access point.just change your access point to wifi and i hope this solve your problum.

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  237. Your PS really helped. I am sure many people would have been confused about the capital and not capital letters in the username and password. I was doing the same but when I read your comment, I kept all letters small caps expect the “A” in Afaq. Thanks a lot Rashed. You have made my day.

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  238. Hello, I use Afaq Shamel Dsl model 007. from my modem i am unable to use the wifi for more than one laptop . the last light which i think is of networking is not blinking! Can anyone help me sort out the matter! I would be thankful !!

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  239. I am using modem afeq shamel 007 i put port forwording for my camera then, my sarraf (ATM) machine is not working. When i un plugged the camera ATM is working. What will be the problem

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  240. I have strange problem with my x band jood connection.
    i change my modem (stc modem007 to linksys wag320).my new modem is working better than my old stc modem. connection is fast. and no problem.but my conection lost in every 17 hours . and i have to be restart my modem manually.then it will be okay.what could be the reason that connection lost in every 17 hours….please help me..
    please help me……..

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  241. i am the new user.i havnt know idea of STC connection (DSL 4MB).My line is altime slow moving or turn off internet line.what i do?How can i do refresh and the reset the modem?
    my modem number number is Afaqshamil_model 006.pls help me as soon as possible.
    thanking you
    ameenmancheri

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  242. Abubakkar Siddik

    i am activated 4MB first it work normally, then i call 907 to increase my speed 20MB and they activated, i got a so many problem in the speed, some time it will disconnect from the net automatically, then i complained 906 he told your area is not supporting 20MB you need to activate 4MB or 10MB, then i activated 4MB, now it is working good.

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  243. update linksys firmware..

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  244. I have STC LBAND JOOD 4mb internet broadband.I just want to ask how is the settings if i would like to limit the internet speed of the wireless bcoz i have 4 friends using wireless connection and some of them abusing the net tru downloading and i cant even surf internet properly bcoz of this.pls help. tnx

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  245. I have a 4MB connection from STC but I get only 0.36Mbps download speed and 0.11Mbps upload speed. I currently reside in Riyadh and in spite of calling the STC office a million times I’ve received no help. What is the download speed that you should get for a 4Mb connection?

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  246. Usually the speed of the connection has nothing to do with STC, but rather the quality of the line in your building. If lines are OK (not old or deteriorated or badly connected), you should get between 3.6 to 4mb speed. Have you tried it from all connection points in the house/building? Best to find a qualified tech to check the lines. He can connect a direct line from the phone box to your modem or router to test.

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  247. our connection is fluctuating, originally we got the 20mbps connection and the first time we tested it via speedtest, we got the result 15-16mbps download speed.quite good but not as we are paying for. now it is worst at a crawling 2mbps! common STC have a conscience! we are paying the package rate of 20mbps and where is it??

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  248. its v poor servise……..no one is ready to hear the voice of customer…….

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  249. I enjoy you because of every one of your hard work on this web page. Kate delights in making time for research and it’s really easy to see why. My partner and i learn all relating to the lively medium you make reliable tips and tricks via the web site and foster response from others about this area and my simple princess is being taught so much. Take advantage of the rest of the new year. You are always carrying out a tremendous job.

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  250. I upgraded My Link from 4 Mb To 20 Mb but i am having problem in the connection the Link is Down ..

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  251. hi,i am working as a telephone tech:.is it any one know about how can i check my current land line number like 909-2-5,907-2-8,905….bcz i forget that essay number,if any one know about this pls send to my email…thank you.

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  252. salamoalikom

    how i can change my secority password.

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  253. Assalaamu alaikum,

    A STC Technician came to my house today to install internet (4MB speed) and phone line. He said he has connected the line to the cabinet outside my house and I just need to get an electrician to come and connect the wire inside the house so that I can use the phone line. I thought this was very strange and told him surely this is the job of the STC technician. He insisted it wasn’t. Is this the normal procedure in Saudi? Please inform.

    Regards,

    Abu Musa

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  254. Dear Abu Musa
    In Saudi Arabia this is usual practice. It is the Job electrician to connect from cabinet to your house. when your modem is ready just open page like this
    192.168.1.1
    Username:Afaq_shamel
    Password:stccpe_2007
    If you are not able configure make call to stc and ask for open the ticket number for reference. Within 3 days some STC technician will come and rest of work will be done by STC technician
    Regards
    Dr. Tariq Malik

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  255. can any one tell me how to install ddns setting in mobily broadband for remote monitoring?

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  256. hi
    now stc is putting new passwords on there modem which is

    user name admin and password could be admin or Stccpe_2007 or Stccpe_2008 or Stccpe_2009 or Stccpe_2010 or Stccpe_2011

    in mostly admin works

    change ur modem password as well from default password because people who are connected with ur wireless connection they can also change ur password
    zahii@msn.com
    thanks

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  257. i have stc Afaq Shamel and it was working properly…from two weeks…i turned on my Modem and connected to it via my mobile when suddenly i noticed that its name became AFAQShamel…i wasconfused and i opened my laptop and opened 192.168.1.1 on the browser and saw that it was written Sagem 006 Router Interface…and asking fro username and password…so i enetered Afaq_Shamel and Stccpe_2009…as i always us this…but it was written that the username and password are incorrect…PLZ HELP ME…AND EVEN WHEN I USE IT…THE INTERNET IS EXTREMELY SLOW…i cslled 906 and asked them to send me the username and password and i wrote them…they were…(my phone no.)@stc.net.sa and the password ****…but i when i write the username…i could only write till stc.net and i cant write .sa….so plz ppl what should i do with this stupid problem…this is the third problem with afaq shamel…in my opinion…it is the worst internet service provider!!! PLZ HELP ME PPL…I WANT TO USE MY INTERNET AS BEFORE!!!

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  258. hi all,

    can anyone plzzz tell me HOW TO CHANGE USERNAME & PASSWPORD of STC EchoLife STC DSL Router.

    u can also email me http://www.farooq.com@gmail.com

    thanks,

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