Google isn’t working for some STC subscribers (update: might be DNS)

February 16, 2010  |  Saudi Internet

Update: More people are having problems (here and here). The problem is apparently caused by using any external DNS (Google DNS for example). This is very weird.

This is not surprising. Some STC customers (including me, Muneeb in Dhahran and Abdullah in Riyadh) are having problems accessing Google. This appears to be random because others told me that it’s working properly.

This is not only effecting searches but Google Reader, Google Analytics, Youtube and other services! This is the error message by the way:

Network Error (tcp_error)

A communication error occurred: “Operation timed out”
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

Please, STC: fix your servers already.

Related posts:

  1. Temporary fix for Google Reader in Saudi Arabia
  2. Blocked in Saudi Arabia: Google Help Group
  3. STC doesn’t pay it’s bills
  4. Google Wireless Transcoder blocked in Saudi Arabia
  5. Google’s homepage celebrates Saudi national day



10 Comments


  1. Try changing the DNS~

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    Khaled A. Reply:

    Done that, still nothing.

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  2. It is working for me but as per my source, it is not working on google DNS itself.

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  3. My company uses SPS and we had a brief period of time yesterday when google didn’t work either. It’s working fine now.

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  4. I am in Riyadh, Saudi Arabia using the STC Shamil i got this problem sometime but after about 1 minute it start working normal! :S

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  5. I get the same error here in Khobar when accessing google and it is not fixed yet. It has been round for a few days now. Looks like STC has server support that is either neglecting or too slow to respond to customer issues. <:(

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  6. same problem here in Jeddah.
    i’ve spent the whole week Bing-ing solutions and messing with DNS and system stuff, never thought it was another lousy STC problem. meh

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  7. It seems that the when you click on the search button, nothing happens. But if you are using google toolbar, you can do your searches through the search box on the top. Also, you can use dogpile.com and similar sites and select google as your only search engine.

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  8. use google chrome browser

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  9. The problem is the same with Mobily too.

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